This image is a diagram that shows the following elements:

• The image is labeled Analyzing call data.

• At the top of the image, two boxes are located. The left-side box is labeled Call Entity. The right-side box is labeled Service Complete Informant. An arrow points from Call Entity to Service Complete Informant. This arrow is labeled "data."

• At the bottom of the image, a series of squares are overlaid upon each other. This item is labeled 'Call Reason' Choice Group.