This image shows a screen capture of the Entity Analysis Trends report for the Customer entity. The tab "Analysis" and the subtab "Trends" are selected. Report Settings appear as follows:

• Time Window 1: February 2004

• Time Window 2: Since Mar 1, 2004

• Attribute: customer CallReason

• Show Incomplete Time Window: Selected

• Minimum Count: 0

• Minimum Absolute Percent Change: 1

The lower portion of the screen shows a report titled "Changes in counts for Customer." It shows customer CallReasons, including Rewards related questions, Grace period request, and Card stolen.