G Troubleshooting the Installation

This appendix describes solutions to common problems that you might encounter when installing Oracle Identity Management. It contains the following topics:

• General Troubleshooting Tips

• Installation Log Files

• Configuring OIM Against an Existing OIM 11g Schema

• Need More Help?

G.1 General Troubleshooting Tips

If you encounter an error during installation:

• Consult the Oracle Fusion Middleware 11g Release 1 (11.1.1). You can access the Release Notes on the Oracle Technology Network (OTN) Documentation Web site. To access this Web site, go to the following URL:

  http://www.oracle.com/technetwork/indexes/documentation/index.html
  

• Verify your system and configuration is certified. See Reviewing System Requirements and Certification for more information.

• Verify your system meets the minimum system requirements. See Reviewing System Requirements and Certification for more information.

• Verify you have satisfied the dependencies for the deployment you are attempting. Each deployment documented in this guide contains a "Dependencies" section.

• If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.

• If an error occurred while the Installer is copying or linking files:

  1. Note the error and review the installation log files.

  2. Remove the failed installation. See Appendix E, "Deinstalling and Reinstalling Oracle Identity and Access Management" for more information.

  3. Correct the issue that caused the error.

  4. Restart the installation.

• If an error occurred while configuring Oracle Identity Manager using the Oracle Identity Manager Configuration Wizard:

  1. Note the error and review the configuration log files.

  2. Verify whether the dependencies are met. For example, Administration Server and Database should be up and running.

  3. Correct the issue that caused the error.

  4. Restart the Oracle Identity Manager Configuration Wizard.

G.2 Installation Log Files

The Installer writes log files to the ORACLE_INVENTORY_LOCATION/logs directory on UNIX systems and to the ORACLE_INVENTORY_LOCATION\logs directory on Windows systems.

On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the ORACLE_HOME/oraInst.loc file.

On Microsoft Windows systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.

The server log files are created in the <DOMAIN_HOME>/server/<servername/logs directory.

The following install log files are written to the log directory:

• installDATE-TIME_STAMP.log

• installDATE-TIME_STAMP.out

• installActionsDATE-TIME_STAMP.log

• installProfileDATE-TIME_STAMP.log

• oraInstallDATE-TIME_STAMP.err

• oraInstallDATE-TIME_STAMP.log

G.3 Configuring OIM Against an Existing OIM 11g Schema

In this scenario, you have created and loaded the appropriate Oracle Identity Manager (OIM) schema, installed and configured Oracle Identity Manager in a new or existing WebLogic domain. During domain configuration, you have configured JDBC Component Schemas by using the Oracle Fusion Middleware Configuration Wizard.

If you want to configure Oracle Identity Manager in a second WebLogic domain against the existing Oracle Identity Manager 11g schemas, you must complete the following steps when you try to configure Oracle Identity Manager using the Oracle Identity Manager Configuration Wizard:

1. When prompted, you must copy the .xldatabasekey file from the first WebLogic domain directory (/<MW_HOME>/user_projects/domains/<name_of_your_first_oim_domain>/config/fmwconfig/) to the second WebLogic domain directory (/<MW_HOME>/user_projects/domains/<name_of_your_second_oim_domain>/config/fmwconfig/). Proceed with the Oracle Identity Manager configuration.

2. After configuring Oracle Identity Manager using the Oracle Identity Manager Configuration Wizard, copy the cwallet.so, default_keystore.jks, and xlserver.crt files from the first WebLogic domain directory (/<MW_HOME>/user_projects/domains/<name_of_your_first_oim_domain>/config/fmwconfig/) to the second domain Home directory (/<MW_HOME>/user_projects/domains/<name_of_your_second_oim_domain>/config/fmwconfig/).

3. After copying the files, start the Oracle Identity Manager Managed Server, as described in Starting the Stack.

G.4 Need More Help?

If you cannot solve a problem using the information in this appendix, look for additional information in My Oracle Support at

http://support.oracle.com.

If you cannot find a solution to your problem, open a service request.