2 Troubleshooting Installation and Migration Problems

This chapter provides information to help you troubleshoot problems with installation and migration. It includes the following topics:

• Possible Causes of an Installation Problem

• Troubleshooting Migration Problems

2.1 Possible Causes of an Installation Problem

A problem installing Directory Server Enterprise Edition could be caused by one of the following:

• Incorrect patches installed

• Installing a patch that does not correspond to your architecture

• Permissions problems

• The presence of a previous installation

• The list of packages being installed is incomplete

• Shared components version does not match the requirements

If you are installing a SunAlert patch, confirm in the read me that you are installing the patch number that applies to your type of distribution.

2.2 Troubleshooting Migration Problems

If you encounter problems during a Directory Server Enterprise Edition migration, collect and analyze the following data. If the source of the error is not apparent, send this data to the Sun Support Center for help resolving your problem.

• Provide the exact version from which you are migrating using the ns-slapd -V command.

• Identify the step-by-step procedure used for the migration.

• Provide the exact directory paths for the old and new servers.

• Provide the migration script used for the migration and a cksum.

• Provide the migration output log. These logs are typically found in the instance-dir/logs/Migration_date_time.log file.