Utilities Customer Care and Billing and Mobile Workforce Management Integration Utility Reference Models
Utilities Customer Care and Billing and Mobile Workforce Management Integration Utility Reference Models
Welcome to the Oracle Utilities Customer Care and Billing 2.3.1 and Oracle Utilities Mobile Workforce Management 2.0.1 Integration Utility Reference Model library.
The Utility Reference Models (URMs) are a set of business process models that show how the integration of Oracle Utilities Customer Care and Billing with Oracle Utilities Mobile Workforce Management supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.
The diagram below illustrates five major business areas. The URMs for Oracle Utilities Customer Care and Billing and Oracle Utilities Mobile Workforce Management integration support business processes from the Manage Network Infrastructure area.
