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Oracle® Fusion Applications Administrator's Troubleshooting Guide
11
g
Release 5 (11.1.5)
Part Number E25450-04
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
What's New in This Guide
New and Changed Features for 11
g
Release 5 (11.1.5)
Other Significant Changes in this Document for 11
g
Release 5 (11.1.5)
1
Introduction to Troubleshooting
1.1
Where to Find Detailed Troubleshooting Information
1.2
Basic Tasks for Troubleshooting
1.2.1
Process for Investigating, Reporting, and Solving a Problem Using Cloud Control
1.2.2
General Process for Investigating, Reporting, and Solving a Problem
1.3
Resolving Common Oracle Fusion Applications Problems
1.3.1
File Uploads Fail
1.3.2
Search Is Not Available for an Oracle Fusion Application
2
Troubleshooting Oracle BI Enterprise Edition and Oracle Business Intelligence Publisher
2.1
Introduction to Troubleshooting Oracle BI EE and Oracle BI Publisher
2.2
Getting Started with Troubleshooting
2.2.1
Oracle BI Technologies
2.2.2
Logging
2.2.3
Data Warehouse Enabled Profile Option
2.3
Problems and Solutions for Oracle BI EE
2.3.1
Oracle BI Presentation Services Fails to Start
2.3.2
The BI Server Is Not Running
2.3.3
Cannot Log In to Oracle Business Intelligence as a User With the BISystem Role
2.3.4
The "My Account" Link Does Not Display in Presentation Services
2.3.5
Oracle Business Intelligence Requests Stop Responding
2.4
Problems and Solutions for Oracle BI Publisher
2.4.1
Oracle BI Publisher Reports Are Missing from the Presentation Services Shared Folders
2.4.2
Oracle BI Publisher Reports Are Missing from the Oracle BI Publisher Server Shared Folders
2.5
Problems and Solutions for Oracle Business Intelligence Applications
2.5.1
Revenue Amount Columns Show No Data or Show Data with Currency Symbol Missing in CRM Reports
3
Troubleshooting Oracle Data Integrator
3.1
Introduction to Troubleshooting ODI
3.2
Getting Started with Logging Basics for Oracle Data Integrator
3.2.1
Viewing and Configuring ODI Agent Logs
3.2.2
Viewing Session Logs for ODI
3.3
Resolving Common Problems
3.3.1
ODI Process Is Taking a Long Time to Complete Job Request
3.3.2
A Coherence Node Connected to ODI Is Using UDP Multicasting for Cluster Discovery Instead of WKA
4
Troubleshooting Oracle Enterprise Crawl and Search Framework
4.1
Problems and Solutions
4.1.1
Missing Parameters for Search Engine Instance
4.1.2
Cannot Create Search Engine Instance
4.1.3
Searchable Object Not Listed in Fusion Applications Control for ECSF
4.1.4
Searchable Object Deployment Fails
4.1.5
Searchable Object Undeployment Fails
4.1.6
Search Category Deployment Fails
4.1.7
Cannot Start, Undeploy, or Delete the Index Schedule
4.1.8
Crawl Fails
4.1.9
Invalid Channel Feed Type Error
4.1.10
ECSF Query Error
4.1.11
FND-6603 Error
4.2
Diagnosing Enterprise Crawl and Search Problems
4.2.1
Diagnosing ECSF Command Line Administration Utility Issues
4.2.2
Diagnosing Fusion Applications Control for ECSF Issues
4.2.3
Diagnosing Failures During Deploy/Undeploy Operations for Search Categories
5
Troubleshooting Oracle Enterprise Performance Management
5.1
Problems and Solutions for Foundation Services
5.1.1
Getting Started with Logging Basics for Foundation Services
5.1.2
Web Traffic Snooping
5.1.3
EPM Registry
5.1.3.1
EPM Registry Initialization Fails
5.1.3.2
Connection to Essbase Server Fails
5.1.3.3
Host and Ports Do Not Match
5.1.4
Hyperion Security Username/Password Authentication Fails during Enterprise Scheduler Services Essbase Cube Creation in the Domain
5.1.5
EPM Workspace
5.1.5.1
Debugging
5.1.5.2
Startup
5.1.5.3
Microsoft Internet Explorer Truncated Menus
5.1.6
Allocation Manager
5.1.6.1
Essbase Applications Are Not Listed Under the Essbase Node
5.1.6.2
Business Rules Cannot be Deployed to General Ledger
5.1.7
Smart View
5.1.7.1
Re-enabling Smart View in Microsoft Office Applications
5.1.7.2
Enabling Advanced Logging
5.1.7.3
Timeout Errors
5.1.7.4
Shared Connections Panel Does Not Display Server Names
5.2
Problems and Solutions for Financial Reporting
5.2.1
Setting Up Data Sources and Debugging Setup and Connectivity Issues
5.2.1.1
Unable to Connect to Essbase Cube
5.2.1.2
Error While Creating Database Connection
5.2.1.3
Cannot Set Up a Database Connection
5.2.2
Issues with Workspace (Access Privileges, Preferences, Change And Manage Database Connections)
5.2.2.1
Error When Running a Report
5.2.3
Common Administrative Tasks and How to Debug Issues
5.2.3.1
Log File Output Management and Diagnosis of Log Issues
5.2.3.2
Setting Up Financial Reporting TCP Ports for Firewall Environments and Debugging Issues Around It
5.2.3.3
Supporting PDF Print/Troubleshooting Financial Reporting Print Server Issues
5.2.3.4
Getting Error Application HReports Is not Defined
5.2.3.5
Permission Errors
5.2.3.6
All the Jobs Fail
5.3
Problems and Solutions for Hyperion Provider Services
5.3.1
Provider Services Server Not Running
5.3.2
Provider Services Version Information
5.3.3
Maximum Numbers of Rows Exceeded in Smart View
5.3.4
Monitoring Provider Sessions
5.3.5
Monitoring Active-Active Essbase Clusters
5.3.6
Enabling and Disabling Active-Active Essbase Cluster Components
5.4
Problems and Solutions for Essbase
5.4.1
Getting Started with Logging Basics for Essbase
5.4.2
Essbase Agent Startup Fails with Error
5.4.3
Essbase Agent Startup Fails Due to serviceinstanceref ref="audit" Entry in jps-config-jse.xml
5.4.4
Essbase Agent Startup Fails with an Error While Loading Shared Libraries
5.4.5
opmnctl Commands Fail to Execute
5.4.6
An Application Stops Responding
5.4.7
An Essbase Application Will Not Start
5.4.8
ASO Database Corruption Error
5.4.9
Essbase Login Credentials Are Unknown When Essbase Is Included in the Oracle Business Intelligence Installation
5.4.10
Cannot Stop an Application Process
5.4.11
Changing the Essbase Ports (High-Availability Mode)
5.4.12
Changing the Essbase Ports (Non-High-Availability Mode)
5.4.13
Data Load Fails with the "Load Buffer Does Not Exist" Error
5.4.14
Data Load Fails with Resource Usage Error
5.4.15
Essbase Fails to Start in Cluster Mode
5.4.16
Essbase Login Failed Due to Invalid Credentials
5.4.17
Failed to Open a File on UNIX
5.4.18
GL Writeback Fails with "Accounting Date Conversion" Error
5.4.19
GL Writeback Fails with "Group ID Node" Error
5.4.20
GL Writeback Fails with "Not a Valid GL Application" Error
5.4.21
GL Writeback Fails with "SQL Database Connection" Error
5.4.22
Network Timeout
5.4.23
OPMN Fails to Start Essbase in High-Availability Mode
5.4.24
Restructure Failure
5.4.25
Security File Is Corrupt
5.4.26
Status of Essbase Agent Connection
5.4.27
Unable to Write File During Data Load or Building Aggregate Views
6
Troubleshooting Oracle Enterprise Scheduler
6.1
Introduction to Troubleshooting Oracle Enterprise Scheduler
6.2
Getting Started with Troubleshooting Oracle Enterprise Scheduler Jobs
6.3
Problems and Solutions
6.3.1
Oracle BI Publisher Job Remains In RUNNING State
6.3.2
Oracle BI Publisher Job States Mismatch with Oracle Enterprise Scheduler States
6.3.3
Job Never Executes and Goes into ERROR State Immediately
6.3.4
Job Completes, but Goes into a WARNING state
6.3.5
Metadata Access Denied Error When Accessing Job Metadata
6.3.6
Insufficient Privilege Error on Request Error
6.3.7
Empty Process List in Schedule New Process Dialog
6.3.8
Slow Display of Job Definition List of Values in Schedule New Process Dialog
7
Troubleshooting Oracle Fusion Transactional Business Intelligence
7.1
Diagnosing Oracle Fusion Transactional Business Intelligence Query Problems
7.1.1
Enabling the NQQuery.log File
7.1.2
Presentation Services Request Query
7.1.3
Query Trace
7.1.4
Physical Query
7.1.5
Using AdminServer-diagnostic.log File to Troubleshoot Oracle WebLogic Server
7.1.6
Using View Data to Check the Datasource Connectivity
8
Troubleshooting Oracle Identity Management
8.1
Introduction to Troubleshooting Oracle Identity Management
8.2
Getting Started with Troubleshooting Oracle Identity Management
8.2.1
Verifying Oracle Internet Directory Identity Stores Can Perform Look Ups
8.2.2
Verifying the Security Providers in the Oracle WebLogic Server Domain
8.2.3
Using Selective Tracing to Troubleshoot Inaccessible Functionality
8.3
Problems and Solutions
8.3.1
Problems and Solutions for Missing or Incorrect Data
8.3.1.1
LDAP Changes Not Reconciled in Oracle Identity Manager
8.3.1.2
Data is Missing After Migrating or Patching the Policy Store
8.3.1.3
Administrator Search for Database Resources Returns No Results
8.3.1.4
Data is Missing or Incorrect in a Portlet
8.3.2
Problems and Solutions for Accessing Functionality
8.3.2.1
Inappropriate User Access After Enterprise Role Membership Removal
8.3.2.2
Newly Created User Does Not Have Correct Access to Oracle Fusion Applications
8.3.2.3
After Logging Out, Access to a Secured Resource is Granted Without Logging in
8.3.2.4
Authenticated User Gets Unexpected Page when Accessing a Different Secured Resource
8.3.2.5
Support Representative Cannot Impersonate an Oracle Fusion Applications User
8.3.2.6
Unauthenticated User Gets Error Page when Accessing a Secured Resource
8.3.3
Problems and Solutions for Managing Users
8.3.3.1
Oracle Fusion Human Capital Management Requests to Assign Roles to Users Fail
8.3.3.2
SPML Calls Initiated from an Oracle Fusion Application Are Not Processed
8.3.3.3
Troubleshooting Oracle Fusion Human Capital Management-Oracle Identity Manager SPML Requests
8.3.4
Problems and Solutions for Managing Roles
8.3.4.1
Cannot See the Function Security Policies for an External Role
8.3.4.2
Cannot See the Data Security Policies for a Data Role
8.3.4.3
Problems Mapping an Application Role to an External Role
8.3.4.4
Cannot See Application Role Hierarchies
8.3.4.5
Attempts to Add an Application Role to a Hierarchy Appear to Have No Effect
8.3.4.6
Cannot Create Valid Data Roles Using Data Role Template
8.3.5
Problems and Solutions for Managing Keystores and Certificates
8.3.5.1
Key or Credential Store Error After an Application Invokes Web Service
8.3.5.2
Trust Certificate Error After Application Invokes Web Service
8.3.6
Problems and Solutions for Identity Propagation Using SAML
8.3.7
Problems and Solutions for Logging in to Secured Resources
8.3.7.1
Incorrect Language Appears After Logging in to a Secured Resource
8.3.7.2
Login Page Unexpectedly Reappears (No Single Sign-On)
8.3.7.3
Cannot Access Forgotten Password Functionality from Login Page
8.4
Additional Information for Troubleshooting Oracle Identity Management
9
Troubleshooting Oracle Metadata Repository
9.1
Introduction to Troubleshooting MDS Repository
9.2
Getting Started with Troubleshooting and Logging Basics for Oracle Metadata Repository
9.2.1
WLST Commands
9.2.2
MBean Properties in Fusion Applications Control
9.2.3
Logging
9.3
Applications Performing Slowly Due to MDS Repository
9.4
Diagnosing Exceptions with Oracle Metadata Repository
10
Troubleshooting Oracle SOA Suite
10.1
Introduction to Troubleshooting Oracle SOA Suite
10.2
Getting Started with Troubleshooting and Logging Basics for Oracle SOA Suite
10.3
Runtime Diagnostics
10.3.1
Correlating Application Issues to the SOA Composite IDs
10.3.2
Business Event Subscriptions Are Not Firing
10.3.3
Long Delays After an Event is Published and Before a Subscriber is Triggered
10.3.4
Events Are Consumed by Multiple Revisions of the Same Composites
10.3.5
Rolled Back OAOO Event Delivery Messages Are Displayed in the Log Files
10.3.6
Application Transaction Does Not Complete and the Underlying Composite Is Stuck in a Running State
10.3.7
BPEL Process Received No Response from an ADF Asynchronous Service
10.3.8
Business Event Is Picked Up Twice (Or More) By SOA Server
10.3.9
Long Running, Synchronous Calls To Remote Web Services Error Out or Asynchronous Transactions Return with an Error after a Long Time
10.3.10
Some Messages Are Lost Between EDN and Composites or Composites Across Clusters
10.3.11
Some Composites Are Being Retried Multiple Times on Failure
10.3.12
Some Fusion Applications Control Features Are Missing the No Recover Button or Export Composite Capability
10.3.13
Automatic Recovery of BPEL Instances is Not Recovering A Specific Instance
10.3.14
SOA Runtime Fails with a "Cannot read WSDL" Error
10.3.15
Uploading a Composite for Oracle Support Services
10.3.16
Confirming SOA Component Configuration Properties for Oracle Support Services
10.4
Security and Oracle WSM Policy Manager Configuration
10.5
Human Workflow
10.5.1
Recovering Human Task Instances Stuck in the Alerted State
10.5.2
Worklist: Notifications and Approvals Region Contains No Data
10.5.3
Task Detail Page is Not Available
10.5.4
Task Chooses an Incorrect User If a Number of Rules Are Defined or Errors with "Ruleset returned lists with different list builder"
10.5.5
Document Is Stuck in Pending Approval and Logs Show Error "Unable to walk hierarchy for user
user_name
"
10.5.6
Task History: Cannot Remove or Move a Participant After Yourself
10.5.7
Hierarchy List Builders Display an Error Due to Security Configuration Issues and Log Report Errors in Authentication or Authorization with HCM Services
10.5.8
HCM Services are Timing Out or Getting Stuck
10.5.9
Error/Warning Reported in Retrieving the Position for a User
10.5.10
Users See No Approvals in the Inbox when Using Position Hierarchy
10.5.11
Task Escalation Does Not Follow Job Level, Supervisory, or Position Hierarchies
10.5.12
User Is Not Allowed to Perform an Action on a Human Workflow Task
10.5.13
Email Notification Is Not Being Sent Out
10.5.14
Notifications Sent Are Not Actionable
10.5.15
Actionable Notifications Are Sent But No Action is Taken After Responding
10.5.16
After LDAP Configuration with Oracle WebLogic Server, Users Appear in the Console, But a "No Role found matching the criteria" Error Appears
10.5.17
Only a Subset of Users in LDAP Can Log In to Oracle BPM Worklist
10.5.18
"Unknown Macro" Exception Appears when Myrealm Is Passed as a Parameter to the Identity Context To Identity Service APIs
10.5.19
Add Participant Button in Oracle BPM Worklist Is Disabled
10.5.20
Task Modifications Made in a Runtime Tool Are Not Appearing for the Task
10.5.21
How Can I Set Commonly Used Human Workflow Configuration Parameters?
10.5.22
How Do I Set Human Workflow Configuration Parameters Not Available in the Fusion Applications Control Properties Pages?
10.5.23
System MBean Browser Does Not Reflect My Changes After Editing the Human Workflow Config MBeans
10.5.24
Human Workflow Services Are Not Locating Resource Bundles or Classes Located at the Workflow Customizations Class Path URL
10.5.25
How Do I Manually Set the URL for Displaying Task Details for a Particular Human Workflow Task Component?
10.5.26
How to Test the Health of the Installed Server
10.5.27
User Authentication Error (in this example, the user is FMW_USERID and identityContext is jazn.com)
10.5.28
Error During Import of Task Payload Mapped Attribute Mappings
10.5.29
Error During Rule Migration
10.5.30
When Defining a Rule Based on the Approval Group List Builder During Runtime, a Message Says the Group Does Not Exist
10.6
Patching and Deployment
10.7
Performance
10.7.1
SOA Transactions are Failing and Logs Indicate the SOA Database is Running Out of Space
10.7.2
Slow Application Performance Such as Longer Time to Serve Pages or Finish Transactions
10.7.3
Slow Fusion Applications Control Performance
10.8
Maintenance
10.8.1
JVM is Suspended If Any In-use Log Directories are Deleted
10.8.2
Server Start Script Does Not Work for Scale-Out (Postprovisioning) Servers
10.8.3
SOA Server Does Not Start
10.8.4
SOA Server Is Not Responding To Administrative Commands
10.8.5
Undeploying a Composite Left in an Inconsistent State Due to a Failed Patch
10.8.6
Increased Load Observed on RAC Instances when Using Multiple Oracle RAC Servers
10.8.7
List of SOA Composite State Values
10.8.8
Log Files Have Been Deleted or Are Missing
10.9
Custom Development (Extensibility)
10.9.1
Unable to Use Layered Customization on Specific Artifacts
10.9.2
New or Deleted Artifacts Do Not Appear as a Layered Customization
10.9.3
Warnings Regarding xml:id when Building or Deploying a Customized Composite
10.9.4
Distributed Queue Topic Messages Are Retrieved Multiple Times by Subscribers
10.9.5
Internal Key is Displayed Instead of a Translated String
10.9.6
BPEL Activity Errors and the Log Shows Error "com.oracle.bpel.entity.dataprovider.EntityVarMgrException:zero Item"
10.9.7
BPEL Activity Errors and Log Shows Error "XPath variable or expression <expression> is empty"
10.9.8
Unavailable Composite Errors Occurring Even Though the Target Service Is Up and Running
10.9.9
High-Volume Cross Reference (XREF_DATA) Table Impacts Performance and Maintenance
10.9.10
Access Denied Error While Invoking an Oracle ADF BC Service from BPEL
10.9.11
Clicking Manage Approvals Page Gives a "SOA server may be down" or "No data to display" Error
10.9.12
Synchronous Service Invocation Errors Due to WS-Addressing
10.9.13
Deploying Human Workflow Application Throws "Unable to resolve 'TaskQueryService'" Error
10.9.14
"Invalid Subject" Error Thrown with Human Workflow API or Notification
10.9.15
Task is Assigned to the Group/Role When It Is Expected to Go to Every User in the Group/Role Individually
10.9.16
Task Completes Without Any Assignment Occurring
10.9.17
Parallel Assignees Must Approve or Reject the Task Even Though the Parallel Completion Criteria is Met
10.9.18
All Added Adhoc Participants Disappear After a Page Refresh
10.9.19
Future Approvers Are Not Visible in the History Table
10.9.20
Message Appears in the History Table About a Correlation ID Not Being Passed or Any Exception Related to the Correlation ID
10.9.21
Edit Toolbar Is Disabled or Not Shown
10.9.22
oracle.jrf.UnknownPlatformException Error When Customizing an Oracle Mediator
10.9.23
java.lang.NullPointerException When Customizing an Oracle Mediator
10.9.24
JDeveloper Compilation Error in a SOA Project with SOA MDS Service Location
11
Troubleshooting Oracle WebCenter Content
11.1
Introduction to Troubleshooting Oracle WebCenter Content
11.2
Attachments
11.2.1
Attachment File Is Too Large
11.3
Integration
11.3.1
Content Server Web Service Is Unavailable
11.3.2
Content Server Connection Failure
11.3.3
Clicking Attachments Link Results in a 404 Error
11.3.4
Authorization Failure
11.3.4.1
Task 1: Check Oracle Fusion Applications Client
11.3.4.2
Task 2: Check Oracle Content Server Setup
11.3.5
Application Access Denied
11.3.6
CredentialAccessPermission Denied
12
Troubleshooting Oracle WebCenter Portal
12.1
Problems and Solutions for WebCenter Portal Portlets
12.1.1
Introduction to Troubleshooting WebCenter Portal Portlets
12.1.2
Portlet Displays a Portlet Consumer Error
12.1.3
Portlet Displays a Portlet Timeout
12.1.4
Portlet Displays a Remote Portlet Communication Error
12.1.5
Portlet Displays a Remote Portlet Error
12.1.6
Diagnosing WebCenter Portal Portlet Problems
12.1.6.1
Using Diagnostic Tools
12.1.6.2
Configuring the Portlet Logging File
12.2
Problems and Solutions for WebCenter Portal's Composer
12.2.1
Unable to Edit a Component in Composer's Edit Mode
12.2.2
Unable to Personalize Some Components
12.2.3
Able to Edit a Component in Composer's Edit Mode
12.2.4
Implicit Personalizations Do Not Stick
12.2.5
Cannot Rearrange Components on Child Components Pane
12.3
Problems and Solutions for Oracle WebCenter Portal: Spaces
12.3.1
Documents Service Is Not Available When Content Server Is Not Running
12.3.2
Workflows Do Not Work
12.3.3
List of Spaces Does Not Show Any Spaces
12.3.4
Creating a Space Throws an Error or Warning
12.4
Problems and Solutions for Activity Stream
12.4.1
Business Object Activities Do Not Appear for Some Users
12.4.2
Business Object Activities Cannot Be Published
12.4.3
New Activities Do Not Appear for Some Users
12.4.4
Rendering of the Activity Stream View Is Very Slow
12.4.5
Cannot See Activities from Some Spaces
12.5
Problems and Solutions for Search in WebCenter Portal
12.5.1
No Search Results Found
12.5.2
Search Results Do Not Include Secured Resources
12.5.3
Search Results Do Not Include Documents
12.5.4
Search Results Do Not Include Discussions and Announcements
12.5.5
Search Results Do Not Include Recently Added Resources
12.5.6
Search Results Do Not Reflect Authorization Changes
12.5.7
Search Results Do Not Include Resources Available to Wide Audience
12.6
Problems and Solutions for the Tags Service
12.6.1
Tag Center Results Do Not Appear When Tag Is Clicked
12.6.2
Tagging Button Does Not Display on Page
12.6.3
Clicking a Tagged Resource Does Not Go to the Correct Page
12.7
Problems and Solutions for the Instant Messaging and Presence Service
12.7.1
Presence Icon Not Seen In WebCenter Portal Applications
12.7.2
Presence Icon Always Shows User as Offline
12.7.3
Presence Icon in Framework Applications Always Shows User as Offline
12.7.4
Presence Updates Not Seen
12.7.5
Issues with Context Menu Options
12.7.6
Chat Toolbox Not Available
12.7.7
Online User Is Offline in Chat Toolbox
12.7.8
User Does Not See Connections In Chat Toolbox
12.7.9
User Is Shown as Offline In Other Users' Connections Lists
12.7.10
Chat Tab Does Not Clear Messages When Closed and Reopened
12.7.11
User Is Not Seen as Offline After Logging Out
12.7.12
Invitation Flag Does Not Reflect Correct Invitation Count
12.8
Problems and Solutions for the Discussions Service
12.8.1
User Is Not Authorized / Service Not Configured
12.8.2
User Is Not Authorized Message for Member of a Group that Has Access
12.8.3
Unable to Log In to the Discussions Administration Console
12.8.4
SOAP Fault Exceptions Seen in Announcements Region
12.8.5
Discussions Server Displays a Form-Based Login Instead of SSO Login Screen
12.8.6
Service Not Provisioned During Space Creation
12.9
Problems and Solutions for the Documents Service
12.9.1
Documents Service Unavailable
12.9.2
Granting Permissions Errors in Documents When Creating a Space
12.9.3
User Appears to Not Have the Correct Capabilities in the Documents Page for His Role
12.9.4
Documents Connection Not Working after Switching to Global Policy Attachment
13
Troubleshooting Moving Components for Oracle Fusion Applications Across Environments
13.1
Getting Started with Logging Basics
13.2
Avoiding Issues with Moving Components for Oracle Fusion Applications Across Environments
13.2.1
Oracle Inventory Verification
13.2.2
Java Issues
13.2.3
Running Commands from the Wrong Directory
13.2.4
Oracle Web Services Manager Policy Migration Failed During pasteconfig
13.2.5
Oracle Platform Security Services JPS Root fusionappspolicies Not Created In Oracle Identity Management Delta Movement
13.2.6
Move Plan Validation Error
13.2.7
pasteConfig for Oracle Internet Directory Is Failing
13.2.8
pasteBinary May Incorrectly Calculate Free Disk Space
13.2.9
Node Manager Movement Operations
13.3
Problems and Solutions
13.3.1
Running Fusion Applications Role Category Seeding Task Returns Exception
13.3.2
pasteBinary Returns Permission Errors
13.3.3
pasteBinary Returns Error for Middleware Home Directory
13.3.4
pasteBinary Fails With deriveNewWLSProperties Error
13.3.5
copyConfig Fails When Checking Oracle Homes
13.3.6
copyConfig Takes Too Long to Complete
13.3.7
copyConfig Fails With CLONE-20408 Error
13.3.8
copyConfig Fails with MaxMessageSizeExceededException
13.3.9
Cannot Run pasteConfig for Node Manager After Initial Failure
13.3.10
Copy or Paste Fails with a DiskQuotaExceeded Error
13.3.11
Exceptions Are Raised for Oracle SES During pasteConfig
13.3.12
SOA-infra Application Is in Failed State
13.3.13
No Oracle Fusion Applications Targets Display in Oracle Enterprise Manager
13.3.14
OutOfMemory (Heap Size) Error while Unpacking the Domain in pasteConfig
13.3.15
OutOfMemory Error with pasteConfig while Starting the Administration Server or Managed Server
13.3.16
wf_client_config.xml Refers to Files in the Source Environment
13.3.17
PolicyManagerValidator Fails to Preload
13.3.18
Issues While Running pasteConfig
13.3.19
Cluster Validation Fails
13.3.20
Cannot Enable the SSL Connection Type After Node Manager Movement
13.3.21
Cannot Retrieve Documents from Oracle WebCenter Content: Imaging Viewer
13.3.22
OHS Component Will Not Start After pasteConfig
13.3.23
Application Scope Data Sources Are Not Copied
13.3.24
Java Runtime Environment Was Not Found During Cloning Operations
13.4
Diagnosing Problems
13.4.1
Diagnosing Issues with Oracle Metadata Repository Export and Import
13.5
Recovering from pasteConfig Errors
14
Additional Troubleshooting Information
14.1
Using My Oracle Support for Additional Troubleshooting Information
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