20 Common Customer Data Management Configuration: Define Contact Points

This chapter contains the following:

Telephone Numbering Plan: Explained

Updating Telephone Numbering Plans: Explained

How Setup Telephone Numbering Plans Fits in with the Other Setup Tasks

FAQs for Define Contact Points

Telephone Numbering Plan: Explained

A telephone numbering plan defines the expected number and pattern of digits for a country phone number. It defines the country-specific components of phone numbers, display format styles, and codes. This includes country codes, international prefixes, area codes within a country, and mobile prefixes. You can specify country-specific mobile prefixes to determine if a phone number is mobile or not.

You can also create multiple telephone number display formats for a country. For example, for the US phone format, you define the phone country code as 01, fixed area code as three numbers in length, and subscriber number as seven digits in length. You can then create a telephone format for domestic display, such as (999) 999-9999. You can also create a telephone format for international display, such as 999-999-9999.

Updating Telephone Numbering Plans: Explained

You can update telephone number plans from the Edit Telephone Number Plan page. You cannot edit the country information if the country has area codes, mobile prefixes, or phone formats defined.

In the Edit Telephone Number Plan page, you can:

Edit Scheme
Edit Regional Information

Editing Scheme

You can edit the country-specific phone information in the Scheme section. You can edit the following fields in the section:

Trunk Prefix: The code to dial before long distance numbers within the country, for example 1 for the US
International Prefix: The code to dial before international numbers when calling from the country that you are setting up, for example 011 for the US
Subscriber Number Length: The length of the subscriber number for countries where the subscriber length is fixed.
Area Code Length: The length of the area code for countries where the area code length is fixed.

Editing Regional Information

You can edit the regional phone number information for the country in the Regional Information section.

The Regional Information section contains the following tabs:

Area Codes: Allows you to define area codes that you want to use for the country.
Mobile Prefixes: Allows you to define mobile prefixes that you want to use for this country. Mobile prefixes contain the area code and possible prefixes of the subscriber number. For example, the mobile prefix of 650506 consists of the 650 area code and the 506 subscriber number prefix.
Telephone Number Formats: Allows you to define multiple telephone number display formats for a country.

How Setup Telephone Numbering Plans Fits in with the Other Setup Tasks

Telephone Numbering Plans allow you to define the telephone number format for a country. You can have multiple formats for a country, depending on the requirements.

How Telephone Number Plans Setup Fits in with other Setup Tasks

Phone number format, along with the other country-specific location information such as address and name formats, defines geographic-specific data formats. The Manage Telephone Numbering Plans page allows you to create and manage telephone number plans. Oracle Fusion uses the telephone number formats to display phone number in the appropriate style, and to validate phone numbers. You can define country-specific components of phone numbers, display format styles, and area codes. Oracle Fusion uses the phone formats to correctly parse phone numbers and determine the correct format style for displaying phone numbers in user interfaces.

Oracle Fusion validates phone numbers for a country, based on the format defined for the country. The phone numbers are also validated against a common set of rules that apply to all countries. You can also enter time zone information for a country, at the country code and area code level. The time zone information entered with phone number is validated against the time information defined for the country.

FAQs for Define Contact Points

Why can't I update the country information section in the Edit Telephone Numbering page?

You cannot update the country information for a country if the regional information such as area codes, mobile prefixes, and phone formats are defined for the country. For example, if area codes, mobile prefixes, and phone formats are defined for the United States, then you cannot edit the country information.