A Access Roles

The Oracle Adaptive Access Manager users can access functionality based on the roles they are assigned. Oracle Adaptive Access Manager ships the following default administrator roles: support personnel, investigators, security administrators, and system administrators. You can also create new users and assign roles appropriately.

This section summarizes the main user groups, their roles, functionality and level of access in OAAM.

A.1 Support Representative (Group #1)

Support Representatives (Group #1) have very limited access to the OAAM Administration Console.

Table A-1 Support Representatives

Items	Support Representatives (CSR) have access to these features	Notes
	Users with the Support Representative role have very limited access to the OAAM Administration Console.
Cases	CSRs have access to search, open and create CSR type cases. There are no outward facing hyperlinks in any of the pages CSRs have access to. They have access to a limited list of actions. They have no access to bulk edit functions on search cases page.	Search cases They can search for CSR cases; They cannot search for agent and escalated cases They can search for open and closed cases but they cannot reopen closed cases; They can only add notes. They can search for expired cases and view details but they cannot perform any actions
		New cases They can open only CSR cases
		View case details They can view expired case details They cannot view escalated cases or agent cases They can view closed case details and add notes They can view transactions in sessions tab
		Edit case They can change case status and severity They cannot add public notes to Escalated Cases They cannot bulk edit cases They can escalate cases They cannot perform a temporary allow for a user They cannot OTP bypass users They cannot extend expiration All customer and KBA resets KBA phone challenge They can perform Customer Resets - a. Image and Phrase. Challenge Questions Reset Questions Reset Question Set Unlock Customer Ask Question Expired status cases - Search Access; No access to open OTP Actions Reset Email Reset Phone Reset All Unlock OTP

A.2 Support Manager (Group #2)

Groups #2 members will have the access privileges of Group #1 plus some other limited functionality.

Table A-2 Support Manager

Items	Support Managers have access to these features	Notes
	Support Managers have the access privileges of the Support Representative and some other limited functionality.
Cases	No create agent type cases. Hide actions, log and linked/related tabs in agent cases	Search Cases They can search for CSR, Agent and Escalated cases They can search for open and closed cases. They can search for expired cases.
		New Case Only CSR cases
		View Case Details They can view Escalated Case details (including logs and sessions); but cannot perform any actions They can view closed case details (They can only add notes or change status) They can view Transactions in sessions tab They can view expired case details (They can only add notes and extend expiration date)
		Edit cases They cannot perform any actions on Escalated Cases They can Re-open closed cases Add notes in CSR cases Change status and severity Bulk edit CSR cases Escalate cases Grant temporary allow to users OTP bypass users Extend expiration Perform all customer and KBA resets Perform KBA phone challenge Change Status Change Severity Temporary Allow Single login 2 hours Set end date Customer Resets Image Phrase Image and phrase Customer (all) Challenge Questions Unlock Customer Reset Questions Reset Question Set Next Question Ask Question Closed status cases - Search and open Access Expired status cases - Search and Open Access Escalate a CSR case - Full Access Link Sessions tab in escalated status OTP Actions Can search for and view session details; but no access to detail pages or policy explorer

A.3 Fraud Investigator

Fraud Investigators have wide access to the OAAM Administration Console.

Table A-3 Fraud Investigator

Items	Group has access to these features	Notes
	Fraud Investigators have wide access to the OAAM Administration Console.
		Also access to add /remove/delete group memberships from details pages
Navigation Tree	Full Access (ready only except environment)	No access to bulk editing of cases. Full access for CSR, Agents and Escalated cases
Cases	Full access.
Search page	Search Agent Cases
Scheduler	No access
Environment	No access

A.4 Fraud Investigation Manager

Fraud Investigation Managers have wide access to the OAAM Administration Console.

Table A-4 Fraud Investigation Manager

Items	Group has access to these features	Notes
	Fraud Investigation Managers have wide access to the OAAM Administration Console.
		Also Access to add /remove/delete group memberships from other pages
Navigation tree	Full Access (ready only except environment)	Full access to bulk editing of cases Full access to CSR, Agent and Escalated cases
Cases	Full access.
Scheduler	No access
Environment	No access
Home Page	Search Agent Cases

A.5 Security Administrator

Security Administrators have wide access to the OAAM Administration Console.

Table A-5 Security Administrator

Items	Group has access to these features	Notes
	Security Administrators have wide access to the OAAM Administration Console.
		Except Environment node and security dashboard (should be hidden by default)
Navigation Tree	Full Access	Not closable
Home Page	Search Policies
Cases	View only access
Scheduler	Access for Offline Security Administrators
Environment	No access

A.6 System Administrator

Limited access to the OAAM Administration Console for system administration duties

Table A-6 System Administrator

Items	Group has access to these features	Notes
	Limited access to the OAAM Administration Console for system administration duties
		No access to cases Full access to Environment Read-only access to everything else
Navigation Tree	Partial access
Scheduler	Access to Online and Offline System Administrators
Environment	Full access
Home Page	Search Properties

A.7 Auditor

Auditor has no access to the OAAM Administration Console. They will do their audit work in BIP.

Table A-7 Auditor

Items	Group has access to these features	Notes
	Auditor has no access to the OAAM Administration Console. They will do their audit work in BIP and the common audit framework.