This image shows a screen capture of the Performance Trends report for the CrossSell example Inline Service. The tab "Performance" and the subtab "Trends" are selected. Report Settings appear as follows:

• Time Window 1: Jul 1, 2003 - Sep 30, 2003

• Time Window 2: Since Oct 1, 2003

• Show Incomplete Time Window: Not selected

• Minimum Count: 15

• Minimum Absolute Percent Change: 5

• Minimum Number of Rows: 10

The lower portion of the screen shows a report titled "Changes in counts relative to the baseline." Choice Groups and Choices shown include:

• Loan Products: Student Loan

• Credit Products: Miles Card

• Credit Services: Credit Protection

• Loan Services: Waive Fees