The Interactions Facts folder is available in the subject area(s) listed below and the functionality or description for this folder depends upon the subject area in which it is being used.
Marketing - CRM Interactions Real Time
Interactions Facts Folder Description
Folder containing metrics on all customer interactions during marketing and sales, in real time.
Marketing Segmentation Interactions Real Time
Interactions Facts Folder Description
Provides information on measures around CRM interactions.
This folder can be used to answer the following business questions: