Reviewing and approving a change request is very sensitive and sometimes need multilevel approval. AMR provides the ability to define your own multi-level approval matrix.
Once an approval matrix has been defined, all newly created CM tickets and all existing pending approval CM tickets follow the approval matrix. Approvers are also notified when a CM ticket is newly created or pending their approval. A CM ticket is approved when all approvers have approved. A CM ticket is rejected when all approvers have decided and any one has rejected the ticket.
Top level approvers, (that is, level 1 approvers) can bypass all others' approval decisions regardless of whether others approve or reject the CM ticket.
Log in to Oracle Advanced Monitoring and Resolution.
The Oracle Advanced Monitoring and Resolution Home appears.
Click the Advanced Monitoring tab.
The Advanced Monitoring page appears.
From the Change menu, select Change.
The Change Management page appears.
Select Approval Matrix.
The Approval Matrix page appears, displaying one of the following:
An existing draft matrix, where one has been defined. All customers associated with the
A blank draft matrix, where no matrix has been defined previously.
Update the draft approval matrix as follows:
Add a New Level - to add a new approval level, click this link.
Remove This Level - to remove an approval level, select the level then click this level.
Add Selected Users to this Level - to add users to an approval level, select the users then click this link.
Remove Selected Users - to remove users, click the red 'X' beside each user.
When you have completed all changes, check the red check box at the top of the page.
All newly created CM tickets and all existing pending approval CM tickets now follow this approval matrix.