The User Import Utility enables you to easily import user names and password information from a file or database into the Knowledge Center. It is a separate program that resides locally and connects to the server.
There are two things your administrator should supply to you before you install the Knowledge Center User Import Utility on your local workstation:
The name of the web server and virtual directory where Knowledge Center is located. Please note that the Knowledge Center must be installed before you can use the User Import Utility.
Your user credentials - either your Windows login account, or a user name and password that your administrator has created.
To install the Knowledge Center User Import Utility, launch the Setup.exe file located in the root folder in the software installation files. If a Security Warning appears, click Run. You are then prompted to choose the language for the Installer, and the Install Wizard appears. During installation, you will proceed through these screens in the Install Wizard.
License Key: Depending on the product you are installing, this screen may appear. If it does, click Browse to navigate to the location of the license key file (usually license.xml).
Welcome: From this screen, you can access the Installation and Upgrade manuals in Adobe Acrobat format.
Setup Type: From the Configuration list, select Knowledge Center User Import Utility.
Setup Requirements: Specific services are required for installation. If the services are not running, this screen appears notifying you which services are needed. You can choose to start or enable the services and continue. Depending on the service, the installation may be aborted if it is not started.
Select Program Folder: You can indicate the desired program folder or accept the default.
Choose Destination Location: You can accept the default target location, or click Change to specify a different one.
Ready to Install: The Installation Wizard is ready to install the software. Click Back to review or modify any settings.
Setup Status: This screen appears while the files are being installed.
Installshield Wizard Complete: During the installation a file might be in use by the operating system on the computer; this will require a reboot to complete the installation. Also, make sure to run Windows update to get the latest patches from Microsoft.