An ActiveX control must be installed on the end-user system to enable the SmartHelp for Internet Explorer. A key feature of ActiveX controls is their simple “download and execute” deployment model.
Note: Refer to the Technical Specifications for a list of supported versions of Internet Explorer.
The user who installs, configures, and uninstalls SmartHelp must have administrator rights to the local computer. Medium or medium-low security is recommended for the published content. In the Security tab, Local Intranet and Trusted Sites have the recommended security levels. For SmartHelp to work properly, the following settings should be as follows:
Note: If Internet Explorer and the operating system have Protected Mode support, the content locations and applications used with SmartHelp must have the same Internet Explorer mode, either Protected or Unprotected.
Users can install SmartHelp by accessing the following page from Internet Explorer:
http://<server>/<content_directory>/smarthelpsetup.html
In Windows Operating systems at least Power User or higher (Administrator) privileges are necessary for installation. System administrators may need to modify permissions for users or applicable groups. It is recommended that the URL for SmartHelp is part of an Internet Explorer security zone that is equivalent to either Low or Medium-low pre-defined settings.
Troubleshooting
When the smarthelpsetup.html page displays an error, additional information is available by appending ?diagnosticmode to the URL. For example:
http://<server>/<content_directory>/smarthelpsetup.html?diagnosticmode
In most cases, after you restart the browser the new toolbar button will appear automatically. However, if the user has customized the Internet Explorer toolbar, the new button may not appear. In this case, the toolbar button is added to the choices in the Customize Toolbar dialog box, and it will appear if the toolbar is reset. For more information, see the article on the Microsoft Developer Network at http://msdn2.microsoft.com/en-us/library/Aa753588.aspx.
Note for Internet Explorer 9: When you install SmartHelp and then restart Internet Explorer, a message about the SmartHelp Helper appears. Select Enable and then restart Internet Explorer again to enable SmartHelp to work.
Depending on the version of Internet Explorer you are using, the entire toolbar may not display. The SmartHelp button will be added in the dropdown list area for more buttons.
Upgrade SmartHelp
If the published content on the server is refreshed or upgraded, the new content could contain a newer SmartHelp version with newer resources. The SmartHelp button from the previous version cannot load the newer content. For SmartHelp to upgrade itself, the user must launch the setup.
If SmartHelp does not work after a browser upgrade, the setup page can be launched to upgrade or reconfigure it.
Uninstall from Internet Explorer