Appendix B. Sun Ray Operating Software 11.1.1 Release

To benefit from all the latest Sun Ray Software features and gain the best user experience, make sure to always install the latest Sun Ray Operating Software on your Sun Ray Clients. Having the latest Sun Ray Operating Software installed is also one of the initial requirements to address any Sun Ray Software or Sun Ray Client support issues.

The Sun Ray Operating Software 11.1.1 release for Sun Ray Clients is required for the following Sun Ray Software 5.4 features:

Both existing and new Sun Ray Clients with older firmware will need to be updated with this new firmware release to gain the new features.

Note

The Sun Ray Operating Software must be installed on a Sun Ray server running Sun Ray Software 5.3 or later. Conflicts will occur if you try to install the Sun Ray Operating Software on a Sun Ray Software release prior to 5.3, because Sun Ray Client firmware is already installed and provided with those releases.

The error message Error: Unknown firmware module type may be displayed if you try to install the Sun Ray Operating Software on a Sun Ray Software release prior to 5.3.

To install Sun Ray Operating Software on Sun Ray Clients as part of the Sun Ray Software 5.4 installation, see Installing Firmware Before Sun Ray Software Installation in the Administration Guide.

To update Sun Ray Operating Software on Sun Ray Clients outside of the Sun Ray Software installation process, refer to How to Update Firmware on Sun Ray Clients in the Administration Guide.

For support-related questions about Sun Ray Operating Software, refer to knowledge document 1448410.1 on My Oracle Support. If you can't resolve your issue by using My Oracle Support and you need to open an Oracle support case for Sun Ray Operating Software, use your HW-based Customer Support Identifier (CSI) and specify Sun Ray HW for the Product and Firmware for the component. See Section 3.2, “Contacting Oracle Specialist Support” for more details.