Oracle ATG Web Commerce Service Center, Knowledge Manager, and Knowledge Manager Self Service Documentation

Service Center UI Programming Guide HTML | PDF
Describes the framework used to develop user interface components for the Oracle ATG Service Center.

Commerce Service Center Installation and Programming Guide HTML | PDF
Describes how to install and configure Oracle ATG Web Commerce Service Center, a customer service application for Oracle ATG Web Commerce sites. Also contains information on programming tasks, including instructions for extending the application to meet your site's requirements.

Commerce Service Center User Guide HTML | PDF
Describes how an agent can use Oracle ATG Web Commerce Service Center to perform online customer support tasks, including managing customer profiles, creating orders, and processing refunds and returned items.

Ticketing User Guide HTML | PDF
Designed to help users understand and work with ATG Ticketing. Describes how to perform typical tasks such as creating and managing tickets, creating and managing customer profiles, and working with ticket-related assignments.

API Reference for Oracle ATG Web Commerce Service Center HTML
Javadoc descriptions of API classes.