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Oracle® Communications Order and Service Management Task Web Client User's Guide
Release 7.2.2

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2 Getting Started with the Task Web Client

This chapter describes how to start the Oracle Communications Order and Service Management (OSM) Task Web client and describes the functionality available in the system.

Before You Start the Task Web Client

Before you start the Task Web client, keep the following points in mind:

Logging In to and Logging Out of the Task Web Client

To log in to the Task Web client:

  1. Point your Web browser to the following URL:

    http://host: port/OrderManagement

    where host is the machine on which OSM is installed, and port is the server's HTTP port number.

    If the server has been set up for secure connection, enter https instead of http. Typically, your System Administrator has this information.

  2. In the User Name field, enter your user name.

  3. In the Password field, enter your password.

  4. Click Login.

To log out of the Task Web client:

  1. Click Logout.


If you do not log out, your session will automatically timeout after 45 minutes (the default setting). This setting is configurable. See "Changing the Default Timeout Setting" for more information.

Changing the Default Timeout Setting

To change the default timeout setting:

  1. Unpack the oms.ear file. See OSM System Administrator's Guide for more information.

  2. Open the OSM_Home/SDK/Customization/osmwebui/WEB-INF/web.xml file, where OSM_Home is the directory in which OSM is installed.

  3. Search for the following parameter:

  4. Change the value of the session-timeout parameter to your desired value (in minutes).

  5. Save and close the file.

  6. Repack oms.ear. See OSM System Administrator's Guide for more information.


Changing the session-timeout parameter changes the automatic timeout for both Order Manager and Task Manager.

About Task Web Client Pages

The main pages in the Task Web client are as follows:

After you log in to the Task Web client, the default Worklist page is displayed. The default page that you want to be displayed is configurable during installation.

Opening the Order Management Web Client

When working on a task in the Worklist, you may be required to examine the orchestration plan of a particular order in the Order Management Web client so that you can troubleshoot the fulfillment progress of the overall orchestration order. For example, if you are responsible for the overall success of an order, including performing manual tasks contained within that order, you might open the Order Management Web client to see if the orchestration of the order progresses after you have completed a manual task.

To open the Order Management Web client from within the Task Web client:

  1. From the Worklist page, do one of the following:

    • Select the Editor button and then click the ellipsis button beside the order.

    • Right-click the order and select Accept and Edit Task.

    The Order Editor page is displayed.

  2. Click the View Summary button.


    The View Summary button is visible only for orders that have an associated orchestration plan.

    The Summary page in the Order Management Web client is displayed in a new window. The window is displayed in context for your order.


    You can use your Web browser general settings to choose to display the Order Management Web client on a new tab or display it in a new window.
  3. Find the orchestration details you require for the order.

    For example, select the Orchestration Plan tab to examine the orchestration view of the order.

  4. Close or exit the window and return to the Task Web client.


    Close or exit the browser window instead of logging out of the Order Management Web client. Logging out of one Web client automatically logs you out of the other.
  5. If you edited order data in the Order Management Web client, refresh the Task Web client UI so that you can see the updates.