PeopleSoft Number Management 9.1 PeopleBook

Getting Started with PeopleSoft Number Management

This chapter provides an overview of Number Management and discusses:

Number Management business processes.
Number Management integrations.
Number Management implementation.

Number Management Overview

Number Management utilizes the power of PeopleSoft CRM and provides industry-specific functionality to meet your business needs. Number Management enables you to provide full-featured support for all products and services that you offer to your customers.

Note. This book focuses on the setup and usage of Number Management functionality and does not discuss core PeopleSoft CRM setup or usage. You should review the references that are provided in each chapter before beginning your implementation.

Number Management Business Processes

Number Management enables users to:

Create or import numbers.
Make numbers available in number inventory.
Manage the status, type, region, and category of individual numbers.
Assign numbers.

Number Management Integrations

Number Management integrates with the following PeopleSoft applications:

PeopleSoft Support.
PeopleSoft Support for Customer Self Service.
PeopleSoft Integrated FieldService.
PeopleSoft Order Capture.
PeopleSoft Marketing.

Number Management Implementation

PeopleSoft Setup Manager enables you to generate a list of setup tasks for your organization based on the features that you are implementing. The setup tasks include the components that you must set up, listed in the order in which you must enter data into the component tables, and links to the corresponding PeopleBook documentation.

Other Sources of Information

In the planning phase of your implementation, take advantage of all PeopleSoft sources of information, including the installation guides, data models, business process maps, and troubleshooting guidelines. A complete list of these resources appears in the preface in the PeopleSoft CRM 9.1 Application Fundamentals PeopleBook, with information about where to find the most current version of each.