Understanding SIM
This chapter provides an overview and discusses how to:
Import SIM .
Manage SIM.
Understanding SIM
A SIM is the device that carries the subscriber information for a set of services owned by a subscriber. A SIM card can be inserted into any GSM phone or device (laptop, Blackberry, and so on) to enable the services and billing for that subscriber. A SIM card is about 1 inch by 1 inch square and about 2 millimeters thick.
To support 3G services, CRM enables you to manage the inventory of SIM cards and the services that are contained of each SIM Card. A SIM card can contain one or more services and a service plan can span more than one SIM card, for example a Family Talk Share Plan. SIM cards can be either pre-provisioned with services or post-provisioned.
You can import in a batch of SIM cards. For the SIM cards that are imported in, some of them will be pre-provisioned with services and actual phone numbers.
Generally SIM cards sold through the Call Center have dummy number. Actual phone number are assigned during the Order Process. The non pre-provisioned SIMs will not have any numbers assigned. Phone numbers will be assigned during the order process and the SIM information will be updated with the assigned numbers.
Before SIM Cards can be used by CRM, they must be created in the CRM system. The most common way that SIM cards will be created in the CRM system is via a batch import process.
The SIM import will handle the following:
SIM properties such as ICCID, IMSI, PUK1, PUK2, PIN1 and PIN2.
Preprovisioned and non-preprovisioned SIMs.
Preprovisioned SIMs with or without actual phone numbers assigned.
Action for the specified SIM such as Add, Delete, and Update.
Importing SIM Inventory
The SIM import process is similar to the number import.
To manage SIM imports, use the Manage SIM Imports (RBT_MANAGE_SIM_IMP) and Import SIM (RBT_SIM_IMPORT_CMP) components.
Using a Flat File to Import SIM Inventory
This table illustrates the structure for the SIM Import input file.
|
Header |
Example 1 |
Example 2 |
|
ICCID |
86321282272298700000 |
23323222323223200000 |
|
IMSI |
873238922221 |
987338922224 |
|
PIN1 |
2376 |
2372 |
|
PIN2 |
3645 |
3645 |
|
PUK1 |
6586 |
7094 |
|
PUK2 |
1234 |
7676 |
|
Used by Prepaid |
Y |
N |
|
PREPROVISIONED |
Y |
N |
|
VOICE AREA CODE |
925 |
|
|
VOICE NUMBER |
6949000 |
|
|
FAX AREA CODE |
925 |
|
|
FAX NUMBER |
6949001 |
|
|
DATA AREA CODE |
925 |
|
|
DATA NUMBER |
6949002 |
|
|
ACTION |
Add |
Add |
Page Used to Import SIM Inventory|
Page Name |
Definition Name |
Navigation |
Usage |
|
RBT_SIM_IMPORT_PG |
Number Management, Import SIM, Import SIM |
Import SIM inventory in a flat file. |
Importing SIM Inventory
Access the Import SIM page (Number Management, Import SIM, Import SIM).
|
Add |
Click the Add button to add the uploaded file. |
|
Run Import |
Click the Run Import button to save the entered information, assign a default run control ID, and run a batch job to import the numbers. |
Managing SIM
Administrators can search for SIM cards based on the ICCID, the IMSI, and the numbers that are provisioned on the SIM Card.
To manage SIM, use the Manage SIM (RBT_MANAGE_SIM) component.
Page Used to Manage SIM|
Page Name |
Definition Name |
Navigation |
Usage |
|
Manage SIM |
RBT_SIM_HDR |
Number Management, Search SIM, Manage SIM |
View details on the services that are provisioned on the SIM card and the phone number associated with the service. If the SIM is already Active it shows the corresponding Installed Service. |
Managing SIM
Access the Manage SIM page (Number Management, Search SIM, Manage SIM).
For each SIM card, CRM stores the services that are provisioned on the SIM card and the phone number associated with the service. The administrator cannot modify the status of the SIM. It gets updated based on the business processes.
If a service is disconnected, the status of the SIM changes to Retired. If the services are activated on a SIM, then the status of the SIM changes to Active. Once the SIM card is imported, it has a status of Available.