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Oracle® Communications Services Gatekeeper Accounts and SLAs Guide
Release 5.1
E37537-01
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
1
About SLAs and Accounts
About SLAs
System SLAs
Custom SLAs
About Accounts
Accounts
Account Groups
Application Instances
Associations Among SLA Types, Account Types, and Group Types
Typical SLA and Account Workflow
Using Partner Manager Portal to Manage SLAs and Accounts
2
Managing Application Instances
Summary of Tasks Related to Application Instances
States of Application Instances
Web Services Security
Password Encryption
Reference: ApplicationInstances
addApplicationInstance
countApplicationInstances
getApplicationInstance
listApplicationInstances
removeApplicationInstance
setApplicationInstancePassword
setApplicationInstanceProperties
setApplicationInstanceReference
setApplicationInstanceState
3
Managing Service Provider and Application Accounts
Summary of Tasks Related to Accounts
Application Accounts
Service Provider Accounts
States of Accounts
Account Properties
Account References
Reference: Attributes and Operations for ApplicationAccounts
addApplicationAccount
addServiceProviderAccount
countApplicationAccounts
countServiceProviderAccounts
getApplicationAccount
getServiceProviderAccount
listApplicationAccounts
listServiceProviderAccounts
removeApplicationAccount
removeServiceProviderAccount
setApplicationAccountGroup
setApplicationAccountProperties
setApplicationAccountReference
setApplicationAccountState
setServiceProviderAccountGroup
setServiceProviderAccountProperties
setServiceProviderAccountReference
setServiceProviderAccountState
4
Managing Groups
Summary of Tasks Related to Groups
Application Groups
Service Provider Groups
Reference: Attributes and Operations for ApplicationGroups
addApplicationGroup
addServiceProviderGroup
countApplicationGroups
countServiceProviderGroups
getApplicationGroup
getServiceProviderGroup
listApplicationGroups
listServiceProviderGroups
removeApplicationGroup
removeServiceProviderGroup
setApplicationGroupProperties
setServiceProviderGroupProperties
5
Managing SLAs
Introduction to SLA types
Summary of Tasks Related to SLAs
Service Provider and Application Group System SLAs
Application Group SLAs
Service Provider Group SLAs
Node SLAs
Global Node SLAs
Service Provider Node SLAs
Subscriber SLAs
Custom SLAs
Custom XSDs
Custom Application Group SLAs
Custom Service Provider Group SLAs
Custom Global SLAs
Reference: ApplicationSLAs
countApplicationGroupsByType
countApplicationGroupSlaTypes
countApplicationSlaGroups
countCustomSlaXSDDefinition
countGlobalSlaTypes
countServiceProviderGroupsByType
countServiceProviderGroupSlaTypes
countServiceProviderSlaGroups
listApplicationGroupsByType
listApplicationGroupSlaTypes
listApplicationSlaGroups
listCustomSlaXSDDefinition
listGlobalSlaTypes
listServiceProviderGroupsByType
listServiceProviderGroupSlaTypes
listServiceProviderSlaGroups
loadApplicationGroupSla
loadApplicationGroupSlaByType
loadApplicationGroupSlaFromUrl
loadApplicationGroupSlaFromUrlByType
loadGlobalNodeSla
loadGlobalNodeSlaFromUrl
loadGlobalSlaByType
loadGlobalSlaFromUrlByType
loadServiceProviderGroupNodeSla
loadServiceProviderGroupNodeSlaFromUrl
loadServiceProviderGroupSla
loadServiceProviderGroupSlaFromUrl
loadServiceProviderGroupSlaFromUrlByType
loadServiceProviderGroupSlaByType
loadSubscriberSla
loadSubscriberSlaFromUrl
retrieveApplicationGroupSla
retrieveApplicationGroupSlaByType
retrieveCustomSlaXSDDefinition
retrieveGlobalNodeSla
retrieveGlobalSlaByType
retrieveServiceProviderGroupNodeSla
retrieveServiceProviderGroupSla
retrieveServiceProviderGroupSlaByType
retrieveSubscriberSla
setupCustomSlaXSDDefinition
setupCustomSlaXSDDefinitionFromUrl
6
Managing Sessions
About Sessions
Reference: ApplicationSessions
Attribute: expiryTime
Attribute: sessionRequired
Attribute: validityTime
countApplicationSessions
destroySession
destroyApplicationInstanceSession
destroyApplicationSessions
destroyServiceProviderSessions
getApplicationInstanceSession
getCurrentSession
listApplicationSessions
7
Defining Service Provider Group and Application Group SLAs
Structure of a Service Level Agreement
<Sla>
<serviceTypeContract>
<serviceTypeName>
<serviceContract>
<composedServiceContract>
<startDate>
<endDate>
<scs>
<overrides>
<override>
<rate>
<reqLimit>
<timePeriod>
<quota>
<qtaLimit>
<days>
<limitExceedOK>
<startDow>
<endDow>
<startTime>
<endTime>
<enforceAcrossGeoSites>
Structure of a Contract
<contract>
<guarantee>
<methodGuarantee>
<methodNameGuarantee>
<timePeriodGuarantee>
<reqLimitGuarantee>
<methodRestrictions>
<methodRestriction>
<methodName>
<methodAccess>
<blackListedMethod>
<params>
<methodParameters>
<parameterName>
<parameterValues> simple
<parameterValues> complex
<parameterValue>
<acceptValues>
<requestContext>
<contextAttribute>
<attributeName>
<attributeValue>
<resultRestrictions>
Result Restrictions Example
<resultRestriction>
<parameterRemovalName>
<parameterMatch>
<filterMethod>
Structure of a Composed Service Contract
Composed Service Contracts
Scope
Multiple Composed Services
Conflicting Enforcements
Budget Implications
Example Composed Service SLA
<composedServiceName>
<service>
<method>
8
Defining Global Node and Service Provider Group Node SLAs
Structure of a Node Service Level Agreement
<Sla>
Service Provider Group Node SLA
<nodeContract>
<nodeID>
<nodeRestrictions>
<nodeRestriction>
Global Node SLA
<globalContract>
<globalRestrictions>
<globalRestriction>
<guaranteePercentage>
A
Sample SLA
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