Disabled Add-ins Message

If Microsoft Excel closes unexpectedly when you are trying to start Crystal Ball, it is possible that Microsoft Excel has disabled the Crystal Ball add-in so that Crystal Ball will not start when you try again.

If you think this happened, select Start, then All Programs, then Oracle Crystal Ball, then Application Manager. Then, close the Application Manager. If Microsoft Excel disabled Crystal Ball, a warning message might open.

  To re-enable Crystal Ball as a Microsoft Excel add-in in Microsoft Excel 2003 or earlier:

  1. Select Help, then About Microsoft Office Microsoft Excel, then Disabled Items.

  2. In the Disabled Items dialog, select crystal ball and click Enable.

  To re-enable Crystal Ball as a Microsoft Excel add-in in Microsoft Excel 2007 or later:

  1. Click the Office button or select the File ribbon.

  2. In the menu window, click Microsoft Excel Options at the bottom of the window.

  3. In the Microsoft Excel Options dialog, select Add-Ins.

  4. In the Manage dropdown list at the bottom of the Add-Ins panel, select Disabled Items and click Go.

  5. In the Disabled Items dialog, select crystal ball and click Enable.