Oracle provides dedicated Text Telephone (TTY) access to Oracle Support Services within the United States of America 24 hours a day, seven days a week. For TTY support, call 800.446.2398.
Before contacting Oracle Support Services, run EPM System Diagnostics. EPM System Diagnostics generates a ZIP file of all EPM System logs (the equivalent of zipping up the EPM_ORACLE_INSTANCE/diagnostics/logs directory structure). For information on EPM System Diagnostics, see the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Guide.