Issue: The command prompt window flashes, and the installer does not start.
Solution: Check for these conditions and correct any that you find:
The assembly folder has a 0-byte dat file or no dat file, because the assembly download failed. Take these steps:
Download the assembly again.
Ensure that there are no spaces in the path to EPM System Installer.
The assembly folder was renamed or did not extract correctly, so that EPM System Installer does not recognize it. Take these steps:
Check the assembly folder name.
If the assembly folder name is correct, reextract the assembly folder.
Caution! | When using WinZip to extract files from a downloaded assembly folder, clear the “Use folder names” option. If the “Use folder names” option is selected, the assemblies are extracted incorrectly, and you may be unable to launch EPM System Installer. |
The JRE or Help folders are missing because the extraction failed. Reextract the folders.