Note: | For troubleshooting purposes, perform configuration tasks individually for one product or component at a time. |
Issue: Configuration fails, or you receive error messages during configuration.
Solution: Review the configtool_summary.log file in EPM_ORACLE_INSTANCE/diagnotics/logs/config.
Issue: This error message is added to configtool.log file in EPM_ORACLE_INSTANCE/diagnotics/logs/config when Oracle Database is configured for the first time:
ORA-00917: missing comma
This error can occur if the database is configured with the US7ASCII database character set.
Solution: Recreate the database with the UTF-8 character set or another character set that has Unrestricted Multilingual Support. EPM System Release 11.1.2 supports only such character sets, as documented in Oracle Hyperion Enterprise Performance Management System Installation Start Here.
Issue: EPM System Configurator shows that the Configure Oracle Configuration Manager task failed. This can happen if Oracle Configuration Manager is unavailable during configuration.
Solution: Restart EPM System Configurator when Oracle Configuration Manager is available, and select the Configure Oracle Configuration Manager task.
Issue: EPM System Configurator fails when you try to configure the DCOM user in the Financial Management application server.
Solution: Install the Financial Management IIS Web Applications component in the Financial Management application server, then rerun EPM System Configurator and configure the DCOM user.