See also Upgrade Logs and Upgrades.
Check these log files to troubleshoot Shared Services upgrades:
In the HYPERION_HOME/migrate/logs folder of earlier Shared Services release:
SharedServices_Migrate_Summary.log
SharedServices_Migrate.log
In the EPM_ORACLE_INSTANCE/diagnostics/logs/upgrades/foundation folder of Shared Services Release 11.1.2.1:
SharedServices_Upgrade_Summary.log
Note: | You can disregard this error message: EPMCSS-01572: Failed to de-provision Shared Services security admin user. |
Individual logs, if the summary log reports errors.
Issue: After an upgrade, no user, group, or provisioning information is available in Shared Services.
This issue occurs if you do not import data from the earlier release of Shared Services during the upgrade.
Note: | You must export data from the earlier release before upgrading EPM System products. See “Exporting Shared Services Data from the Earlier Release” in Chapter 5, “Upgrading EPM System Products,” of the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Guide. |
Solution: In EPM System Configurator, select the Foundation task Import Data From Earlier Release.
Note: | Provisioning information is available for upgraded products only. |
Issue: During configuration with EPM System Configurator, you receive an error when you select the Foundation task Import Data From Earlier Release, because the file does not exist.
This issue occurs if you do not export data from the earlier release of Shared Services before an upgrade. You must export data from the earlier release before upgrading EPM System products.
Solution: Follow these steps:
Export Shared Services data from the earlier release. See “Exporting Shared Services Data from the Earlier Release” in Chapter 5, “Upgrading EPM System Products,” of the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Guide
Note: | If you inadvertently uninstalled the earlier release of Shared Services before exporting data, reinstall the earlier release and then export the data. You can then uninstall the earlier release of Shared Services. |
When configuring the new release, in EPM System Configurator, select the Foundation task Import Data From Earlier Release.