Shared Services Logon Failure

Issue: Shared Services logon fails.

Solution: Troubleshoot user directories and Shared Services Web application by launching EPM System Diagnostics to ensure that the products' Web applications are started. For instructions, see Chapter 8, “Validating the Installation and Verifying Deployment,” in the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Guide.

Also check the SharedServices_Security.log file. If you cannot log on to products, check SharedServices_SecurityClient.log. See Using EPM System Logs.

If logon fails against Microsoft Active Directory, ensure that Shared Services is configured to use DNS lookup to locate Active Directory. For instructions, see the solution in the next section, “High Availability of Active Directory.” The most common reason for logon failure against Active Directory is that a host specified for the domain controller is offline for maintenance.