Resolving a Shared Services Startup on the Application Server

If the Shared Services Web application does not start:

  1. Review the Shared services logs in MIDDLEWARE_HOME/user_projects/domains/domain name/servers/managed server name/logs.

  2. From EPM System Diagnostics, validate that database connectivity succeeds, and check external user directories. These are prerequisites for Web application startup. For instructions on using Oracle Hyperion Enterprise Performance Management System Diagnostics, see Chapter 8, “Validating the Installation and Verifying Deployment,” in the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Guide.

  3. Determine whether the default port 28080 is being used by another application by running NETSTAT –an | findstr 0.0.0.0:28080. If you get (0.0.0.0:28080), change the Shared Services port or stop the process that is using the port.

    Note:

    If you upgraded from an earlier release, the Shared Services port is 58080.