The Performance Scorecard Alerter (Alerter) enables users to monitor corporate, business unit, and individual employee performance by notifying subscribers by E-mail when the performance of key business metrics falls within or outside of a defined acceptable range. Alerts also prompt subscribers when tasks such as measure result collection or initiative completion are approaching, due, or overdue.
There are two types of alerts:
Personal alerts are created by a user to alert that individual about the status of a measure for which they are responsible. Personal alerts apply to only that user, and cannot be accessed by anyone else.
Public alerts function like regular alerts except that public alerts can be subscribed to by other users. You can also use public alerts as templates to quickly generate new alerts that have common attributes.
The Alerter is configured during the installation of Performance Scorecard. See the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Guide.
After creating alerts, users or groups subscribe to them by creating a subscription or by using one-step subscription.
When an alert is triggered, alert notifications are sent by E-mail to each user subscribed to the alert to advise that the business object being monitored is in an alert state. The content and frequency of these alert notifications are specified when each alert is created. At this point, users can acknowledge the alert notification, unsubscribe from the alert to no longer receive notifications, or click the link provided in the notification to log on to their application to investigate the business object in alert. See the Oracle Hyperion Performance Scorecard User Guide.
Use the Alerter Process Report to monitor alert and alert notification activity such as the number of alert notifications sent and when each notification was sent. See Using the Alerter Process Report.