The Baldridge Criteria framework largely emphasizes the role of processes in corporate strategy as follows:
Leadership—Defines how your organization creates leadership opportunities.
Strategic planning—Identifies how strategic objectives and goals correspond with corporate vision and direction.
Customer and market focus—Identifies key customer relationships, acquisitions and business expansions.
Information and analysis—Emphasizes the importance of measure, analyzing, and improving performance. Use to examine the availability of data.
Human resources focus—Describes how to arrange your organization to improve employee cooperation, communication, and knowledge-sharing.
Business results—Examines the role of customer satisfaction and loyalty.