Why the Client Cannot Connect to the Strategic Finance Server

Failures associated with the server are usually revealed by a client that fails to connect to the server, or that locks up when it does connect. The server runs as an service under Windows 2000, making it simple to monitor and control. When troubleshooting the server, confirm connectivity between the client and server. If problems persist, use one of these procedures.

  Follow these steps:

  1. On the server where Strategic Finance is running, select Start, then Programs, then Administrative Tools, and then Services.

  2. Check whether the Strategic Finance service is running and if it is set to start automatically on reboot. If not, start the service.

  3. If the service is running and you cannot connect, stop and start the service.