If you experience difficulties logging on to or querying a database, you may be able to solve the problem with the help of a dbgprint (debug print) file. The dbgprint file automatically logs detailed status information which can assist you when troubleshooting platform configuration and connectivity problems. A dbgprint file will usually be requested by the Hyperion Solutions Customer Support personnel if they help you to solve a connectivity-related problem.
Although this topic is written with reference to Interactive Reporting, the dbgprint instructions apply to other Hyperion tools as well. If you experience continued connectivity problems with any of these tools, or have difficulty understanding the contents of a dbgprint file, you can forward the contents of the dbgprint file to Hyperion Solutions Customer Support for assistance.