Enabling Advanced Logging

Smart View collects and records events, errors, and other information in a log file, typically SmartViewLogs.log. When you experience performance or other issues, you can enable the logging in this file of additional information about profiling and requests and responses between Smart View and the server. This additional information can help Customer Support or IT to troubleshoot your issues.

  To enable additional troubleshooting information:

  1. Close all Microsoft Office applications.

  2. Select Start then Run.

  3. Enter regedit and click OK to open the registry.

  4. Navigate to HKEY_CURRENT_USER\Software\Hyperion Solutions\HyperionSmartView\Options.

  5. Right click Options, select New, and then String Value.

  6. Name the new string value Profile.

  7. Double-click Profile to open Edit String.

  8. From Edit String, under Value Data, enter 1.This setting provides the most detailed information.

  9. Close the registry.

  10. Restart your computer.

  11. From the Smart View ribbon, select Options.

  12. Go to the Advanced page and ensure that Route Messages to File is selected.

    The log file, typically SmartViewLogs.log, will now begin recording profiling and request/response information between Smart View and the server in addition to the other information it records.

  To send the log file to Customer Support or IT for troubleshooting:

  1. Navigate to the location displayed in the field next to Route Messages to File.

  2. Locate SmartViewLogs.log and add it to a zip file.

  3. Distribute as appropriate.

Note:

To improve performance, when you no longer need to log profiling and request/response information, delete the Profile entry that you created in the registry.