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Oracle® Fusion Applications Marketing Implementation Guide
11g Release 7 (11.1.7)
Part Number E20372-07
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11 Define Extensions for Marketing

This chapter contains the following:

Define Custom Enterprise Scheduler Jobs

Customization and Sandboxes

FAQs for Define Extensions for Marketing

Define Custom Enterprise Scheduler Jobs

Managing Job Definitions: Highlights

Oracle Enterprise Scheduler jobs are run in Oracle Fusion Applications to process data and, in some cases, to provide report output. A job definition contains the metadata that determines what the job does and what options are available to users who run the job. You can create and maintain job definitions for use in Oracle Fusion Applications.

Managing job definitions is fully described in the Oracle Fusion Applications Administrator's Guide. As you read content from that guide, note that the guide describes managing Oracle Enterprise Scheduler, including job definitions, from Oracle Enterprise Manager Fusion Applications Control. You can also access job definitions by starting in the Setup and Maintenance Overview page and searching for the Enterprise Scheduler job tasks for your applications.

Selecting the Appropriate Implementation Task

Each Enterprise Scheduler job definition task uses one Java EE application, which is referenced in the task name. You must use the right task because, to access the product job definition that you want to view or work on, the view objects must be contained in the application. If you do not select the right task, then the job definition will not be displayed properly or function correctly. The application name is usually the same as the product that the job definition belongs to, but not always.

Viewing and Creating Job Definitions

Managing List of Values Sources: Highlights

A list of values source for Oracle Enterprise Scheduler job definitions determines where a list of values comes from and what the specific values are. These lists of values are used in parameters and user properties of job definitions. For example, you can use a source of country values for a Country job parameter.

Managing list of values sources is fully described in the Oracle Fusion Applications Administrator's Guide. As you read content from that guide, note that the guide describes managing Oracle Enterprise Scheduler, including list of values sources, from Oracle Enterprise Manager Fusion Applications Control. You can also access list of values sources by starting in the Setup and Maintenance Overview page and searching for Enterprise Scheduler job tasks.

Registering and Searching for List of Values Sources

Customization and Sandboxes

Customizing Pages Using Page Composer: Highlights

You can customize dashboards and some work areas, where available, for all or some users based on a selected customization layer, for example only for users in a specific country or with a specific job role. When you select to customize a page from the Administration menu in the global area, you invoke Page Composer, which enables the customization. The Administration menu is only available if you have appropriate roles.

From the same menu, you can also:

Customizing pages using Page Composer, managing customizations, and using sandboxes are described in the Oracle Fusion Applications Extensibility Guide. For more information on customization layers, see assets with the Customization Layer type in Oracle Enterprise Repository for Oracle Fusion Applications (http://fusionappsoer.oracle.com).

Editing Pages

Global Page Template

Managing Customizations

Sandboxes

Customizing CRM Applications Using the Application Composer: Explained

The Oracle Fusion CRM Application Composer provides a series of task flows which let you customize and extend an Oracle Fusion CRM application according to the needs of your users. For example, you can create fields for an existing standard object, and expose those new fields on the object's work area. Or, create a brand new custom object and related fields, then create a work area where that object and its fields are exposed to users. The task flows available to you are dependent upon the CRM application that you are customizing.

Available Customization Task Flows

Different sets of customization task flows are available to you, depending on the CRM application that you are customizing. See Customizing Oracle Fusion CRM Applications Using Oracle Fusion CRM Application Composer (Doc ID 1516151.1) on My Oracle Support at https://support.oracle.com. This document provides a list of which task flows are available for use in these CRM applications:

You can also refer to the product-specific implementation guides to learn more about how a particular application works with the Application Composer.

Customizing Oracle Fusion Customer Center Using Page Composer: Explained

You can customize a variety of pages and regions in Oracle Fusion Customer Center using the Oracle Fusion CRM Application Composer. The Application Composer lets you create custom fields and objects, which you then add for display in the run time Customer Center application. To access the Application Composer, select Application Composer from the Navigator menu, under the Tools category.

Customizing Oracle Fusion Customer Center Pages Using the Application Composer

In general, every top-level CRM object has a work area, which includes an overview page, a creation page, and a details page. When you make changes to the object, those changes can be reflected in the object's associated work area. Customer Center, however, is unique in that its user interface pages do not include the traditional work area combination of overview page, creation page, and details page. Instead, Customer Center has a series of tree nodes that, when selected, display user interface pages, and even a single page can be associated with multiple business objects.

This table lists Customer Center pages, and the related objects that you can access in the Application Composer to customize those pages.


Customer Center Page

Customer Center Region

Application

Underlying Business Object

Consumer Profile

Addresses region

Common

Trading Community Address

Consumer Profile

Consumer Basic Information region

Common

Trading Community Person Profile

Consumer Profile

Consumer Details region

Common

Trading Community Person Profile

Consumer Profile

Sales Account region

Customer Center

Sales Account

Contact Profile

Address region

Common

Trading Community Address

Contact Profile

Basic Information region

Common

Trading Community Org Contact

Contact Profile

Contact Details region

Common

Trading Community Org Contact

Contact Profile

Contacts region (also known as the Contacts List)

Common

Trading Community Org Contact

Create Consumer page and also the Quick Create Consumer page

New fields are added at the bottom of the page

Customer Center

Sales Account

Create Consumer page and also the Quick Create Consumer page

No specific region

Common

Trading Community Person Profile

Create Contact page and also the Quick Create Contact page

No specific region

Common

Trading Community Org Contact

Create Customer page and also the Quick Create Customer page

Contact Information region

Common

Trading Community Org Contact

Create Customer page and also the Quick Create Customer page

Customer Information region

Common

Trading Community Org Profile

Create Customer page and also the Quick Create Customer page

New fields are added at the bottom of the page.

Customer Center

Sales Account

Customer Profile

Addresses region

Common

Trading Community Address

Customer Profile

Basic Information region

Common

Trading Community Org Profile

Customer Profile

Customer Details region

Common

Trading Community Org Profile

Customer Profile

Sales Account region

Customer Center

Sales Account

Edit Customer page

Team Members region

Customer Center

Sales Account Resource (child object to the Sales Account)

Overview > Summary tab

Sales Accounts region (also known as the Sales Account List)

Customer Center

Sales Account

Real-Time Search: Customers page

Search region, by way of Advanced Search > Add Fields

Customer Center

Sales Account

Note

To make only minor user interface changes to Customer Center pages without creating objects or fields, use Page Composer instead of the Application Composer.

Oracle Fusion Common CRM Objects

The Oracle Fusion Common CRM objects that are associated with Customer Center pages are:

This table indicates which Common objects populate which Customer Center pages and regions, as well as the Application Composer configuration pages where you can make user interface changes on those pages and regions.


Business Object

Configuration Page in Application Composer

Related Customer Center Page

Related Customer Center Region

Trading Community Org Profile

Edit Customer Quick Creation Form

Create Customer page and also the Quick Create Customer page

Customer Information region

Trading Community Org Profile

Edit Read Only Form

Customer Profile

Basic Information region

Trading Community Org Profile

Edit Details Form

Customer Profile

Customer Details region

Trading Community Person Profile

Edit Contact/Consumer Quick Creation Form

Create Consumer page and also the Quick Create Consumer page

No specific region

Trading Community Person Profile

Edit Read Only Form

Consumer Profile

Consumer Basic Information region

Trading Community Person Profile

Edit Details Form

Consumer Profile

Consumer Details region

Trading Community Address

Edit Detail Form

Customer Profile

Addresses region

Trading Community Address

Edit Detail Form

Contact Profile

Addresses region

Trading Community Address

Edit Detail Form

Consumer Profile

Addresses region

Trading Community Org Contact

Edit Creation Form

Create Customer page and also the Quick Create Customer page

Contact Information region

Trading Community Org Contact

Edit Creation Form

Create Contact page and also the Quick Create Contact page

No specific region

Trading Community Org Contact

Edit Read Only Form

Contact Profile

Basic Information region

Trading Community Org Contact

Edit Contact Details Form

Contact Profile

Contact Details region

Trading Community Org Contact

Edit Summary Table

Contact Profile

Contacts region (also known as the Contacts List)

Oracle Fusion Customer Center Objects

The Oracle Fusion Customer Center objects that are associated with Customer Center pages are:

This table indicates which Customer Center objects populate which Customer Center pages and regions, as well as the Application Composer configuration pages where you can make user interface changes on those pages and regions.


Business Object

Configuration Page in Application Composer

Related Customer Center Page

Related Customer Center Region

Sales Account

Edit Creation Form

Create Customer page and also the Quick Create Customer page

New fields are added at the bottom of the page.

Sales Account

Edit Creation Form

Create Consumer page and also the Quick Create Consumer page

New fields are added at the bottom of the page.

Sales Account

Edit Details Form

Customer Profile

Sales Account region

Sales Account

Edit Details Form

Consumer Profile

Sales Account region

Sales Account

Edit Summary Table

Overview, then Summary tab

Sales Accounts region (also known as the Sales Account List)

Sales Account

Not applicable. Custom fields are automatically available from the list of additional fields.

Real-Time Search: Customers page

Search region, by way of Advanced Search, then Add Fields

Sales Account

Edit Regional Panes

Customer Work Area

Panes in the regional area

Sales Account Resource (child object to the Sales Account)

Edit Summary Table

Edit Customer: Sales Account Team page

Team Members region

Using the Pages Overview Page

To add custom fields to the Customer Center pages listed in the tables above, use the Application Composer's various configuration pages. You access the configuration pages in the Application Composer from each object's Pages Overview page. Before you access the configuration pages, you must have already created your custom fields using the Application Composer.

To access the Pages Overview page:

  1. Select either the Common or Customer Center application on the main Overview page.

  2. In the object tree, select the object you want to customize.

  3. Select the Pages node.

  4. On the Pages Overview page, select the configuration page hyperlink related to the Customer Center page that you want to customize.

Adding Custom Reports Using Page Composer

The customizations that you can make in Customer Center also include the creation of reports. This type of customization does not involve the creation of fields or objects within the Application Composer. Instead, create a report using BI Answers, save the report to the Resource Catalog, and then use Page Composer to add the report to two pages: the Customer Snapshot and the Customer Overview, Analysis tab.

Note

The reports that you add to the Customer Snapshot are within the context of a single customer, because you view a single customer when viewing the Snapshot. The reports that you add to the Analysis tab on the Customer Overview provide context across multiple customers, because you are viewing multiple customers on the Analysis tab.

Customizing Oracle Fusion CRM Pages Using Page Composer: Explained

Page Composer is a page editor that lets you easily edit the user interface composition at run time. In Oracle Fusion CRM, Page Composer is intended for simple user interface editing functions, such as showing and hiding regions, fields, and tables, changing the order of regions, or changing a dashboard page layout. You can also use it for adding or removing predefined content from the Resource Library. All changes are done and stored in the UI layer. Oracle Fusion CRM transactional pages and dashboards are enabled for runtime customization using Page Composer. These pages and regions are delivered already enabled for page editing. Administration and setup pages are not Page Composer-enabled.

Note

Page Composer does not support the customization of custom object pages and custom fields. You can customize extended pages and fields only with the Application Composer.

The following figure shows how Page Composer affects only the UI layer.

Page Composer customizations affect
only the UI layer.

Page Composer Customization Modes

Page Composer supports two editing modes: Design View and Source View. In Design View mode, editing is done by direct manipulation of the target components and their properties. In the Source View mode, editing can be done from the programmatic code of the target component. In Oracle Fusion CRM, Page Composer is launched in Design View mode by default. Customizations can be done only in Design View mode. The only exception is the Partner Relationship Management's Partner Portal UI Shell customization, which is done in Source View mode.

The Page Composer Design View mode has two selection submodes. Design mode is launched by default when opening a page with Page Composer. You can also select this mode by clicking the Design tab on the top left corner of a page in Page Composer mode. Direct Selection mode is activated when you click the Select tab that is next to the Design tab.

The following figure shows a Page Composer-enabled dashboard in Design View mode and Design Selection mode.

Page Composer Enabled Dashboard in
Design View mode and Design Selection mode

The Direct Selection mode is mainly used to select and edit UI components, such as form fields and table columns. In Direct Selection mode, the enabled UI components become apparent when you move the cursor over the component. Enabled UI components get focus on hovering and are highlighted by a light blue border for editing. When you click the highlighted component, the border changes to dark blue and an Edit popup window appears.

The popup window allows you to select whether to edit the selected component or the parent component. Examples of parent components include tables that hold columns and forms that hold fields.

Note

In Oracle Fusion CRM, the Direct Selection mode is available when you customize pages through the Administration link, but not when you personalize them from the Personalization link.

Accessing Page Composer

You access Page Composer from the Administration global menu. Access to the Administration menu is controlled through the Administration Link View Duty. The following table lists examples of duty and job roles that must be assigned to you so that you can access the Page Composer editor.


Application

Duty Role

Job Role

CDH

Master Data Management Application Administrator

Master Data Management Application Administrator

Sales Catalog

Sales Catalog Administrator Duty

Sales Catalog Administrator

Sales

Sales Administrator Duty

Sales Administrator

PRM

Channel Administrator Duty

Channel Administrator

PRM

Channel Partner Portal Administrator Duty

Channel Partner Portal Administrator

Contact your security administrator for additional details on these security privileges.

Sandbox support is also available through Page Composer. The sandbox provides temporary storage for your customization changes until you are ready to commit them to the back end. Before working with sandboxes, review the guidelines and recommendations on using sandboxes, available in related help topics.

To launch Page Composer:

  1. Navigate to the Page Composer-enabled page.

  2. Before making changes using Page Composer, confirm that you are working in the desired sandbox. If not, create a sandbox before making your changes.

  3. Select the Administration global menu.

  4. On the Customize <page name> Pages popup dialog, select the MDS layer that you want to customize.

  5. Click OK.

  6. Click Customize <page name>.

  7. Select Customize Work Areas for dashboard customization.

    Page Composer is now launched.

  8. Customize the page.

  9. When you are done, click the Close button in the header to leave the Page Composer editor.

Available Customization Options

In Oracle Fusion CRM, you can use the following customization options:

Additionally, you can do Page Composer customizations in any of these MDS customization layers:

When Page Composer is launched, the Customize <page name> Pages dialog opens, where you can select the MDS layer to customize. The layer that is selected in the Edit column is the layer that you want to edit. The layers that are selected in the Include column inherit any changes you make to the layer you edit.

By default, changes made at higher levels (Site) are propagated to lower level layers (External or Internal and Job Role), unless you uncheck these layers in the Include column.

The following figure shows selecting the MDS layer for customization.

This figure shows selecting the MDS
layer for customization.

Note

The Fusion Welcome dashboard does not support job role or External or Internal layer changes. All customizations to this dashboard are applied at the site level.

Available Customization Tasks

Design and Direct Selection modes support different sets of customization tasks (although in some instances a task can be performed in either mode). The Design mode is intended for overall UI composition customizations, such as adding content, changing the dashboard layout, and changing region properties. The Direct Selection mode is intended for customizations at the component rather than the region level, mainly for fields, forms, tables, and tree nodes customizations.

Tip

It might be necessary to toggle between Direct Selection and Design mode to navigate between pages when performing Direct Selection customizations, since you can only navigate in Design mode.

All Oracle Fusion CRM dashboard pages support the design mode of the Page Composer-enabled regions. External facing landing and transactional pages that are expected to need customizations also support the design mode for Page Composer-enabled regions:

In general, the following customizations are meant to be done using Direct Selection mode:

Note

UI components can be protected from updates to preserve the product business logic (for example, a field is read-only or not based on a security privilege already defined in the application). If protected from updates, the UI components are grayed out and cannot be customized in Page Composer.

The following table lists the customization tasks available through Page Composer and the modes in which they are supported.


Customization Task

Design View - Standard Mode

Design View - Direct Selection Mode

Change local area layout. For example, change a two-column layout to three-column layout (eight layouts are available).

Yes

No

Add, rename, remove dashboard tabs (except for Home tab).

Yes

No

Expand, collapse dashboard Regional pane (or move splitter location).

Yes

No

Add, remove panel boxes to or from the dashboard local area.

Yes

No

Add predefined content to dashboard panel boxes (Business Intelligence reports, CRM portlets, and common components such as Calendar).

Yes

No

Edit dashboard panel box properties: show, hide box, reorder child regions, display options, and style.

Yes

No

Add, remove ADF Components to or from dashboards (for example, regions, hyperlinks, images, text boxes, movable boxes, and Web pages) and edit their properties.

Yes

No

Customize saved searches (create and edit).

Yes

No

Hide or show field.

No

Yes

Change field label.

No

Yes

Make field required or not.

No

Yes

Make field read-only or updateable.

No

Yes

Reorder fields in a form.

No

Yes

Reorder table columns.

Yes

Yes

Hide or show table columns.

Yes (end users can optionally display columns at run time)

Yes (end users cannot display columns at run time)

Set table column width with the mouse.

Yes

No

Set table column width and minimum width in percent or pixels.

No

Yes

Enable, disable column sorting.

No

Yes

Customizing the Oracle Fusion CRM Welcome Dashboard

Also known as the Oracle Fusion CRM Home page, the Welcome dashboard is the application suite's default starting page. It is composed of a collection of tabs that are visible based on the roles assigned to users. The Welcome dashboard provides a collection of high-level data summaries meant for quick monitoring and navigation to key business objects. You can customize this page.

To customize the Welcome dashboard:

  1. Navigate to the dashboard.

  2. Click the Administration global menu.

  3. Select the Customize Workarea Pages... menu item.

The Welcome dashboard consists of a local area only. The supported customization tasks, which you do in Design mode, are:

Note

The Welcome dashboard does not support role-based or External or Internal interface customization. All customizations are site-wide.

Sandboxes: Highlights

Use a sandbox to commit customizations to a runtime use session for validation before deploying changes to the mainline. Administrators create and manage sandboxes. An active sandbox isolates changes from the mainline and other users.

Sandboxes can contain the following types of customization changes.

Metadata changes are captured in a metadata sandbox. Data security changes are additionally captured in a data security enabled sandbox. Changes to a flexfield are captured in a flexfield that is deployed as a single flexfield sandbox. Once you are ready to make sandbox changes available in the mainline, you either publish the metadata or data security sandbox, or deploy the flexfield. Only metadata and data security sandboxes can be downloaded as a sandbox file for import to another Oracle Fusion Applications instance.

The following table lists the differences among the types of sandboxes.


Type of Changes

Type of Sandbox

Method for Making Changes Available in Mainline

Downloadable?

Metadata

Sandbox

Publish sandbox

Yes

Data security

Sandbox enabled for data security changes

Publish sandbox

Yes

Flexfield

Flexfield deployed as a flexfield-enabled sandbox

Deploy flexfield

No

Only one sandbox can be active at a time. Changes made while a sandbox is active are captured in that sandbox.

For more information on using the Sandbox Manager, and customizing and securing pages, business objects, data, and custom objects in a sandbox, see the Oracle Fusion Applications Extensibility Guide.

Managing a Page Customization Sandbox

You can make metadata (MDS) type changes in a sandbox, including menu customizations, changes to the personalization menu, implicit ADF customizations, or changes made with Oracle Composer or CRM Application Composer.

Managing a Data Security Sandbox

You can create a sandbox for data security testing, or designate an existing sandbox to become enabled for data security testing.

Managing a Flexfield Sandbox

You create a flexfield-enabled sandbox by deploying one flexfield to a sandbox using the Manage Flexfield task flow. The flexfield sandbox gets its name from the flexfield you deploy. You cannot test two flexfields in the same sandbox. Once you deploy a flexfield as a sandbox, you must sign out and back in to view how the sandbox runtime reflects the flexfield changes, such as new segments. You can redeploy the same flexfield to the same sandbox repeatedly as you make incremental changes to the flexfield setup.

FAQs for Define Extensions for Marketing

What's the difference between Page Composer and Application Composer?

Page Composer is an Oracle Fusion tool you can use to modify Oracle Fusion user interface (UI) pages and components for all products designated for use with Page Composer. Page Composer uses two different modes of Design View. The first mode, Design View: Standard mode, is selected by default in all CRM pages when opening a page with Page Composer with the Design button selected. The second mode, Design View: Direct Selection mode, is activated when you click the Select tab for the UI page you want to customize. In CRM, Direct Selection mode is available when you customize pages, but not when you personalize a dashboard page. With the Design View: Direct Selection mode, you can select and edit UI elements such as form fields and table columns. In Direct Selection mode, selectable UI components become apparent when you move your cursor over the UI component. Selectable UI components are highlighted and can be edited.

This table describes how you can use each mode of Page Composer to customize dashboard pages and other select pages (such as the Partner Public Profile page, Partner Landing page, Partner Registration, Customer Snapshot, and Customer Overview - Analysis tab), and customize transactional pages (all other non-dashboard pages):


Use Cases

Design View - Standard mode

Design View - Direct Selection mode

Page Type

Add content (Business Intelligence reports, CRM portlets such as Calendar)

Yes

No

Dashboard and other select pages

Delete region

Yes

No

Dashboard and other select pages

Move region

Yes

No

Dashboard and other select pages

Change page layout (for example, change a two column layout to three column layout)

Yes

No

Dashboard and other select pages

Default region state (open or close)

Yes

No

Transactional pages (all non-dashboard pages)

Manage save queries (create and edit)

Yes

No

Transactional pages (all non-dashboard pages)

Hide or show field

No

Yes

Transactional pages (all non-dashboard pages)

Change field label

No

Yes

Transactional pages (all non-dashboard pages)

Make field required or not

No

Yes

Transactional pages (all non-dashboard pages)

Make field read-only or updateable

No

Yes

Transactional pages (all non-dashboard pages)

Reorder fields in a Form

No

Yes

Transactional pages (all non-dashboard pages)

Reorder table columns

Yes

Yes

Transactional pages (all non-dashboard pages)

Hide or show table columns

Yes

Yes

Transactional pages (all non-dashboard pages)

Set table column width with the mouse

Yes

No

Transactional pages (all non-dashboard pages)

Set table column width and min width in percent or pixels

No

Yes

Transactional pages (all non-dashboard pages)

Make column sortable or not

No

Yes

Transactional pages (all non-dashboard pages)

The Oracle Fusion CRM Application Composer also lets you make UI changes at run time. However, the types of UI changes that you can make using the Application Composer are quite different. Specifically, your primary focus when using the Application Composer is to make actual object model changes. For example, you can create a new business object and related fields, and then create new application pages where that object and its fields are exposed to users. The ability to make these types of object model extensions is available only in Oracle Fusion CRM applications. Also, using the Application Composer, you cannot access the Resource Catalog to add new content to a page. With Application Composer, administrators can make customizations at the site level only.

This table describes some of the primary differences between Page Composer and the Application Composer:


Customization Task

Available in Page Composer (site, job role, external or internal level)?

Available in Application Composer (site level only)?

Make object model extensions and expose your customizations by creating or modifying work area pages

No

Yes

Reorder subtabs

No

Yes

Customize dashboard pages

Yes

No

Add content from the Resource Catalog

Yes

No

Simple field customizations (show, hide, make read only, make required)

Yes (WYSIWYG - what you see is what you get)

Yes (non-WYSIWYG)

Select the MDS layer where you want to author customizations, such as at the site layer or job role layer

Yes

No

View results of customizations immediately

Yes, in the Page Composer design interface

Yes, in the CRM application that you are customizing

How can I change the web mapping service for displaying contextual addresses?

Edit the Mapping Service for Contextual Addresses profile option value. A contextual address is marked with an orange square icon that can be clicked to display the address on a map. The profile option value represents the web mapping service used to display the map. To update this value, use the Manage Administrator Profile Values task in the Setup and Maintenance work area.