| Oracle® Application Integration Architecture Oracle Communications Order to Cash Integration Pack Implementation Guide for Siebel CRM, Oracle Order and Service Management, and Oracle Billing and Revenue Management Release 11.2 Part Number E26501-03 |
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We have reviewed the entire set of integration flows for the Oracle Communications Order to Cash integration pack and as a result of the reviews, working with customers, and understanding the most common use cases and deployment scenarios, we have made a number of changes. The most significant of these changes is to optimize for the most common deployment scenarios. Oracle believes that these changes result in:
Reduction in the number of artifacts required to complete the end-to-end integration flows.
Reduction in the number of “hops” between the various participating applications and middleware components – simplifying operational management.
Preserving the ability for more complex deployments when and where warranted.
Because of these optimization changes, for release 11.2, this guide has been updated in several ways, including the removal of enterprise business services (EBSs) from integration flows and also the way in which the Composite Application Validation System (CAVS) is enabled. (Previously you used the CAVS UI -- now you are asked to modify the AIA configuration properties file).
EBSs were introduced to simply help route to multiple provider connectors. However, the majority of our customers are using just one source and one target system for most of the integration flows. With this configuration, dynamically identifying a provider system during runtime (content-based routing) is never required and EBSs are therefore, unnecessary. The removal of EBSs, reduces one hop in each flow, reduces the number of artifacts, and in addition, maintenance and debugging becomes simpler. If required, EBSs can be reintroduced.
The following table lists the chapters and sections that have been added or changed.
| Sections | Changes Made |
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Chapter 1 Oracle Communications Order to Cash for Siebel CRM, Oracle OSM, and Oracle BRM |
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Chapter 1, "Oracle Communications Order to Cash for Siebel CRM, Oracle OSM, and Oracle BRM Overview" |
The Oracle Communications Order to Cash integration pack combines the functionality and replaces the Siebel CRM for Oracle Communications Billing and Revenue Management: Order to Bill and the Oracle Order to Activate for Siebel CRM and Oracle Communications Order and Service Management integration packs, which were previously available as part of the AIA 2.5 release. |
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Section revised to document integration patterns applicable to the Oracle Communications Order to Cash pre-built integration. |
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Chapter 3 PLM - Understanding the Synchronize Product and Price Business Flow |
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Chapter 3, "PLM - Understanding the Synchronize Product and Price Business Flow" |
Chapter has been revised to document the new name for the Cartridge Guide. The new name is Oracle Communications Order and Service Management Cartridge Guide for Oracle Application Integration Architecture. |
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Section 3.2.1, "Synchronization of Billing Products with Pricing Details" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Chapter 4 PLM - Synchronize Product and Price: Implementation |
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Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 4.3, "Billing Discount Synchronization Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section revised to update the functionality of the services delivered with the Synchronize Product and Price business flow. |
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Chapter 6 PLM - Query Product Classes: Implementation |
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Chapter has been revised to document the new name for the Cartridge Guide. The new name is Oracle Communications Order and Service Management Cartridge Guide for Oracle Application Integration Architecture. |
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Section 6.2, "Query Product Classes - Implementation Overview" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section revised to update the functionality of the services delivered with the Query Product Classes business flow. |
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Chapter 7 Understanding the Process Integration for Order Lifecycle Management |
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Chapter 7, "Understanding the Process Integration for Order Lifecycle Management" |
Chapter has been revised to document the new name for the Cartridge Guide. The new name is Oracle Communications Order and Service Management Cartridge Guide for Oracle Application Integration Architecture. |
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Chapter 8 OLM - Understanding the Process Sales Order Fulfillment Business Flow |
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Chapter 8, "OLM - Understanding the Process Sales Order Fulfillment Business Flow" |
Chapter has been revised to document the new name for the Cartridge Guide. The new name is Oracle Communications Order and Service Management Cartridge Guide for Oracle Application Integration Architecture. |
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Chapter 9 OLM - Process Sales Order Fulfillment Business Flow: Implementation |
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Section 9.2, "Submitting Orders from Siebel CRM to Oracle OSM Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 9.2.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Submitting Orders from Siebel CRM to Oracle OSM integration flow. |
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Section revised to describe new sequence of events for this flow based on removal of EBSs. |
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Section revised to update the functionality of the services delivered with the Process Sales Order Fulfillment business flow. |
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Chapter 10 OLM - Understanding the Synchronize Fulfillment Order Billing Account Business Flow |
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Section 10.1, "Synchronize Fulfillment Order Billing Account Overview" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Chapter 11 OLM - Synchronize Fulfillment Order Billing Account Business Flow: Implementation |
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Section 11.2, "Interfacing Orders to Create Customer Data in Oracle BRM" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 11.2.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Interfacing orders to Create Customer Data in Oracle BRM integration flow. |
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Section revised to update the functionality of the services delivered with the Synchronize Fulfillment Order Billing Account business flow. |
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Chapter 13 OLM - Bill Fulfillment Order Business Flow: Implementation |
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Section 13.2, "Interfacing Orders to Create Transaction Data in Oracle BRM" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 13.2.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Interfacing Orders to Create Transaction Data in Oracle BRM integration flow. |
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Section revised to update the functionality of the services delivered with the Bill Fulfillment Order business flow. |
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Chapter 14 OLM - Understanding the Provision Order and Update Fulfillment Order Business Flows |
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Section revised to describe new sequence of events for this flow based on removal of EBSs. |
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Chapter 15 OLM - Provision Order and Update Fulfillment Order Business Flows: Implementation |
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Section 15.2, "Oracle OSM Fulfillment to Oracle OSM Provisioning Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 15.2.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Oracle OSM Fulfillment to Oracle OSM Provisioning integration flow. |
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Section revised to update the functionality of the services delivered with the Provision Order and Update Fulfillment Order business flows. |
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Chapter 17 OLM - Update Sales Order Business Flow: Implementation |
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Section 17.2, "Updating Statuses from Oracle OSM to Siebel CRM Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 17.2.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Updating Statuses from Oracle OSM to Siebel CRM integration flow. |
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Section revised to update the functionality of the services delivered with the Update Sales Order business flow. |
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Chapter 18 Understanding the Process Integration for Customer Management |
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Section revised to update the Create/Sync Account overall flow diagram based on removal of EBSs. |
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Section revised to update the Update Customer Account overall flow diagram based on removal of EBSs. |
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Chapter 19 CM - Synchronize Customer Account: Implementation |
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Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section revised to update the functionality of the services delivered with the Synchronize Customer Account business flow. |
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Chapter 20 CM - Synchronize Customer Special Rating Profile: Implementation |
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Section 20.1, "Synchronize Friends and Family List Updates to Oracle BRM Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 20.1.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Synchronize Friends and Family List Updates to Oracle BRM integration flow. |
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Section revised to update the functionality of the services delivered with the Synchronize Customer Special Rating Profile business flow. |
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Chapter 22 OFM - Create Trouble Ticket by Oracle AIA Business Flow: Implementation |
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Section 22.1, "Creating Trouble Tickets in Siebel CRM from Oracle AIA Overview" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. |
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Section 22.2, "Creating a Trouble Ticket in Siebel CRM Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 22.2.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Creating a Trouble Ticket in Siebel CRM integration flow. |
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Section revised to update the functionality of the services delivered with the Create Trouble Ticket by Oracle AIA business flow. |
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Section revised to update list of fallout-enabled services based on removal of EBSs. |
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Chapter 23 OFM - Create and Manage Trouble Ticket by Oracle OSM Business Flow: Implementation |
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Section 23.3, "Creating a Trouble Ticket in Siebel CRM from Oracle OSM Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 23.3.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Creating a Trouble Ticket in Siebel CRM by Oracle OSM integration flow. |
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Section 23.4, "Updating a Trouble Ticket in Siebel CRM from Oracle OSM Integration Flow" |
Section revised to describe new sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section 23.4.1, "Defining Transaction Boundaries and Recovery Details" |
Section added to document transactions involved, the database operations, and what actions to take in case of errors for the Updating a Trouble Ticket in Siebel CRM by Oracle OSM integration flow. |
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Section revised to update the functionality of the services delivered with the Create and Manage Trouble Ticket by Oracle OSM business flow. |
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Section revised to update list of fallout-enabled services based on removal of EBSs. |
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Chapter 24 Configuring the Process Integration for Product Lifecycle Management |
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Section 24.7.1, "Configuring Properties for the Product Lifecycle Management Feature" |
Section has been revised to document configuration properties reorganization. |
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Section 24.7.2, "Configuring Properties for the Query Product Class Feature" |
Section has been revised to document configuration properties reorganization. |
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Chapter 25 Configuring the Process Integration for Order Lifecycle Management |
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Section 25.6, "Configuring the Process Integration for Order Lifecycle Management" |
Section has been revised to document configuration properties reorganization. |
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Chapter 26 Configuring the Process Integration for Customer Management |
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Section 26.6, "Configuring the Process Integration for Customer Management" |
Section has been revised to document configuration properties reorganization. |
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Chapter 27 Configuring the Process Integration for Order Fallout Management |
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Section 27.6, "Configuring Properties for Order Fallout Services" |
Section has been revised to document configuration properties reorganization. |
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Appendix A PLM - Cross-References for the Product Integration for Product Management |
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Section revised to describe the sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Section revised to describe the sequence of events for this flow based on removal of EBSs. The flow diagram has also been updated. |
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Appendix C OLM - Mapping Billing Dates |
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Table revised to document the change that Oracle AIA uses ADDT on service bundle line (instead of ADDT on charge line) for applying MACD charge. See line 9 of the table. |
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Appendix F: Configuring Multiple Oracle BRM Instances |
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Appendix F, "Configuring Multiple Oracle BRM Instances for Communications Integrations" |
Section Configuring Routing Rules for Agent Assisted Billing Care Pre-Built Integration removed based on removal of EBSs. |
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Appendix H Expectations from a COM System for Billing Integration |
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Appendix H, "Expectations from a COM System for Billing Integration" |
Table revised to document changes based on the removal of EBSs. |
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Appendix I Using the Oracle Mediator Resequencer Feature |
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Section revised to document changes to the queues and flows enabled for sequencing. |
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Section revised to document changes about how errors are resolved in flows using Resequencer. |
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Appendix K Composite Application Validation System Changes |
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Appendix K, "Composite Application Validation System Changes" |
Appendix created to describe how CAVS is enabled. (Previously you used the CAVS UI -- now you are asked to modify the AIA configuration properties file). |
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Appendix L: Reintroducing Enterprise Business Services |
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Appendix created to describe how customers can reintroduce EBSs if they need content-based routing. |
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