2.2. Client Device Requirements and Support

This section describes the supported platforms and requirements for client devices.

Supported Client Platforms

The following tables list the supported client platforms and browsers for the SGD Client.


The client platform for the SGD Client must be a full operating system. An individual application, such as a browser, is not a supported client platform.

Table 2.2. Supported Desktop Platforms for the SGD Client

Supported Client Platform

Supported Browsers

Microsoft Windows 8 (32-bit and 64-bit) [a] [b]

Internet Explorer 10 [c]

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

Microsoft Windows 7 (32-bit and 64-bit)

Internet Explorer 9 [d] [e]

Internet Explorer 8 [d]

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

Microsoft Windows XP Professional SP3 (32-bit)

Internet Explorer 7, 8

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

Sun Ray Software on Oracle Solaris (x86 and SPARC platforms):

  • Solaris 10 8/11 (update 10)

  • Solaris 10 1/13 (update 11)

  • Solaris 11, 11.1

Mozilla Firefox 10.0.7:ESR

Sun Ray Software on Oracle Linux (32-bit and 64-bit):

  • Oracle Linux 5.8, 5.9, 6.2, 6.3, 6.4

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

Oracle Linux 5.8, 5.9, 6.2, 6.3, 6.4 (32-bit and 64-bit)

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

Ubuntu Linux 10.04, 12.04 (32-bit and 64-bit) [f]

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

Mac OS X 10.7 and 10.8 [g]

Safari 6

Mozilla Firefox 17.0.2:ESR, 18

Chrome 24

[a] Windows 8 is supported in desktop mode only.

[b] On 64-bit Windows 8 platforms, the 32-bit version of the Java Plug-in software is required.

[c] Only the desktop version of Internet Explorer 10 is supported. The "Metro" version is not supported.

[d] On 64-bit client platforms, the 32-bit and 64-bit versions of Internet Explorer are supported.

[e] Compatibility View is supported for Internet Explorer 9.

[f] On 64-bit Ubuntu Linux 12.04 platforms, the ia32-libs package is required.

[g] On Mac OS X platforms, Gatekeeper must allow applications downloaded from Mac App Store and identified developers.

Oracle products certified on Oracle Linux are also certified and supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products.

Table 2.3. Supported Tablet Devices for the SGD Client

Supported Device


Operating System

Supported Browsers

Apple iPad





iOS 6.x [a]

Safari [b]

[a] Includes all updates to iOS 6.

[b] Private browsing mode is not supported.

The SGD Administration Console is not supported on Safari browsers, either on Mac OS X or iPad client devices.

Beta versions or preview releases of browsers are not supported.

Browsers must be configured to accept cookies.

Browsers must have the JavaScript programming language enabled.

Java Technology Requirements

  • On desktop computer platforms, browsers must have Java technology enabled to support the following functionality:

    • Downloading and installing the SGD Client automatically

    • Determining proxy server settings from the user's default browser

    If Java technology is not available, the SGD Client can be downloaded and installed manually. Manual installation is available for all supported desktop platforms.

  • On tablet computer platforms:

    • Java technology is not required on the browser

    • Manual installation of the SGD Client is not supported

Java Plug-in software versions 1.6 and 1.7 are supported as a plug-in for Java technology.


For details of known issues when using Java Plug-in software version 1.7, see knowledge document ID 1487307.1 on My Oracle Support (MOS).

For best results, client devices must be configured for at least thousands of colors.

The SGD Client and webtop are available in the following supported languages:

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

  • Chinese (Simplified)

  • Chinese (Traditional)

Virtualization Support

SGD is supported and can be installed in an Oracle virtualized environment. If you encounter a problem when using an unsupported virtualization environment, you may be asked to demonstrate the issue on a non-virtualized operating system to ensure the problem is not related to the virtualization product.

Retirements to Supported Client Platforms

The following table shows the SGD Client installation platforms and browsers that have been retired for this release.

SGD Version

Platforms No Longer Supported


Mac OS X 10.6

Oracle Solaris 10, 11

Oracle Linux 5.7

Firefox 3

Firefox 11

Chrome 17

Safari 5

Supported Proxy Servers

To connect to SGD using a proxy server, the proxy server must support tunneling. You can use HTTP, Secure Sockets Layer (SSL) or SOCKS version 5 proxy servers.

For SOCKS version 5 proxy servers, SGD supports the Basic and No Authentication Required authentication methods. No server-side configuration is required.

PDF Printing Support

To be able to use PDF printing, a PDF viewer must be installed on the client device. SGD supports the following PDF viewers by default.

Client Platform

Default PDF Viewer

Microsoft Windows platforms

Adobe Reader, at least version 4.0

Oracle Solaris on SPARC platforms

GNOME PDF Viewer (gpdf)

Adobe Reader (acroread)

Oracle Solaris on x86 platforms

GNOME PDF Viewer (gpdf)

Oracle Linux

GNOME PDF Viewer (gpdf)

Evince Document Viewer (evince)

X PDF Reader (xpdf)

Mac OS X

Preview App (/Applications/Preview.app)


The Adobe Reader PDF viewer must support the -openInNewWindow command option. The Preview App PDF viewer must support the open -a command option.

On Windows 8 platforms, the Reader app is not supported as a PDF viewer.

On tablet computers, the browser plug-in is used to display PDF files.

To be able to use a supported PDF viewer, the application must be on the user's PATH.

Support for alternative PDF viewers can be configured in the user's client profile.

Supported Smart Cards

SGD works with any Personal Computer/Smart Card (PC/SC)-compliant smart card and reader supported for use with Microsoft Remote Desktop services.