The workflow model for a request may be optionally configured with a request or claim duration interval to control automatic handling of the request by a governance workflow based on an estimated amount of time expected for a particular type of request.
Request Duration––The expected number of days that a request should take to be approved and committed. After the age of a request exceeds the request duration, the request is marked as overdue.
Claim Duration––The expected number of days that a request should be claimed for a workflow stage by a governance user. After the age of a request exceeds the claim duration, the request is automatically unclaimed to make it available for other assigned users to claim.