The Support link If you need additional support with Oracle Primavera , support contact information is listed on the Support link >Contacts tab. You can download applications and plug-ins, and their instructions, from the Support link > Download tab.
To access support contact information
| 1 | Click on the Support link located in the upper section of the Primavera Oracle Primavera window, the Support window opens. |
| 2 | Click the Contact tab. Here you will see: |
Your company contact information. If your company administrator has provided internal support contact information, it will be listed at the top of the tab. Usually, this will be someone at your company that you can contact when you need help with Primavera Oracle Primavera . If this information is provided, this should be the first place you try for assistance.
Oracle Support contact information. For complex issues, or questions not answered in the online Help, you can contact go to the Oracle support site at http://support.oracle.com.
eLearning contact information. Your company may elect to provide access to the eLearning suite, where you can access interactive Primavera Oracle Primavera learning materials. Alternatively, your company may have its own customized support or training materials that can be accessed on an internal site/location. If your company administrator provides this contact information, it will be listed at the bottom of the window.
To access Oracle Primavera applications and plug-ins, and their instructions
| 1 | Click on the Support link located in the upper section of the Primavera Oracle Primavera window, the Support window opens. |
| 2 | Click the Download tab. |
From here, you can download the applications and plug-ins and corresponding installation instructions.
| • | Oracle Primavera File Transfer Application |
| • | SmartForm Plug-in |
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