4 Oracle Database Appliance

The Oracle Database Appliance (ODA) is qualified for Oracle Auto Service Request. The following ODA products are qualified for ASR:

  • Oracle Database Appliance (Sun Fire X4370 M2)

  • Oracle Database Appliance X3-2

  • Oracle Database Appliance X3-2 (virtual environment) - requires minimum ODA Release 2.8

  • Oracle Database Appliance X4-2

  • Oracle Database Appliance X4-2 (virtual environment) - requires minimum ODA Release 2.8

  • Oracle Database Appliance X5-2

  • Oracle Database Appliance X5-2 (virtual environment) - requires minimum ODA Release 2.8

For more information about the Oracle Database Appliance:


For information about configuring your Oracle Database Appliance to use Oracle Auto Service Request, refer to ODA (Oracle Database Appliance): How To Configure ASR Post Deploy and ASR Troubleshooting (Doc ID 1427924.1) in My Oracle Support:



To enable Oracle ASR, verify that one of the following ODA software versions are present:

  • Recommended version: the recommended release for most current support of ASR and other features is ODA or later.

  • Minimal supported versions.

    Even though Oracle ASR will work with these versions, you should use the latest release to gain maximum functionality and most recent bug fixes:

    • ODA 2.8, the upgrade from ODA This release includes improvements in the ASR configuration and test menu. ODA 2.8 also supports the virtual environment with ASR.

    • ODA, the minimal supported version.

      If you choose to use this version, then see the instructions in ASR Standalone Manager - Manual Configuration for Oracle Database Appliance (ODA) (Doc ID 1490606.1) to manually configure an external ASR Manager:


Fault Coverage

ASR uses ILOM telemetry sources to detect fault events on Oracle Database Appliance hardware. ILOM provides fault information, power and environmental, and CPU and memory fault information from the service processor.

For fault coverage details, see the Oracle ASR Fault Coverage for Engineered Systems: Oracle Database Appliance (ODA) document: