Oracle Auto Service Request (ASR) is a feature of Oracle Premier Support for Systems and Oracle/Sun Limited Warranty that is designed to automatically request Oracle service when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Oracle services for hardware failures, reducing both the number of phone calls needed and overall phone time required. For complete information about ASR, see


This document is intended for Oracle customers and partners who have Oracle products qualified for ASR with Oracle Premier Support for Systems and/or Hardware Warranty service plans.

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What's Changed

This table provides a brief overview of the document changes for the latest publication of the Oracle® Auto Service Request Installation and Operations Guide:

Part Number Change Summary
E18475-39 Minor correction in Setup and Overview in Appendix A, "Other ASR Manager Administration."
E18475-38 Updated the list of Features and Enhancements for Oracle ASR Release 5.5.

Updated Configuring ASR Manager to Use a Proxy Server.

Added a new troubleshooting item: Diagnostics Bundle Collection Fails.

E18475-37 Updated the list of Features and Enhancements for Oracle ASR Release 5.4.

Added a section to address Oracle ASR Security.

Added a section for ASR Manager on IPv6.

Added a new ASR_INSTALL_FAILED_NOT_ENOUGH_SPACE error code, including a problem description and resolution.

E18475-36 Updated the steps in Managing SNMP Trap Destinations for Service Request Notifications to test the ASR notification trap.

Added a new command to list ASR assets into a .csv file. See View Status from the ASR Manager for details.

Added additional information about layering ASR Managers. See Enabling HTTP Receiver for ASR Manager Relay, Solaris 11, and SDP2 for details.

Updated the resolutions steps for the ASR_PREP_FAILED_RPM-BUILD_MISSING and ASR_PREP_FAILED_SELINUX_ENFORCING error codes.

E18475-35 Updated to support ASR 5.2.1.

Updates to the Enabling M-Series XSCF Telemetry section.

E18475-34 Updated the list of Features and Enhancements for Oracle ASR Release 5.2.

Added a new Appendix B, "ASR Manager Commands" to list all ASR Manager commands.

Added a new Appendix C, "ASR Auto Update Error Codes" to show the problem and resolution steps to take when encountering an Auto Update error code.

Update versions of third-party software in Appendix D, "Third-Party Licenses."

E18475-33 Updated to remove support for the NTLM proxy in the Configuring ASR Manager to Use a Proxy Server section. The NTLM proxy is not supported.
E18475-32 Minor editorial changes.
E18475-31 Updated to support ASR 5.0.3.

Added a new ASR Manager port (6666) to the ASR Port Usage table.

Updated the ASR Diagnostics section to include information about ASR Remote Diagnostics.

Replaced the e-mail examples with references to Auto Service Request (ASR) Email Examples (Doc ID 1963725.1) available in My Oracle Support (

E18475-30 Extensive update to support ASR 5.0, including the deprecation of the OASM requirement.

Added Appendix D, "Third-Party Licenses."

E18475-29 Updated the What's New chapter to clarify the Automatic updates for open service requests (SRs) feature.
E18475-28 Added a new section: ASR Audit Logging.

Updated the asr show_log_collection_status command in ASR Diagnostics.

Updated Figure 4-1, "ASR Asset Status Transition" diagram.