Implementation Guide for Oracle Self-Service E-Billing > Customizing Oracle Self-Service E-Billing > Overview of Oracle Self-Service E-Billing Architecture >

About the Customer Service Representative Application

The Customer Service Representative application is used by customer service representatives to assist customers. A CSR can impersonate an end-user. For information about preconfigured CSR use cases provided with Oracle Self-Service E-Billing, see Application Guide for Oracle Self-Service E-Billing (Business Edition) or Application Guide for Oracle Self-Service E-Billing (Consumer Edition).

About the CSR Application EAR File

The CSR EAR file can be found in the DX_HOME/J2EEApps/csr/weblogic/csr-app-6.1.ear directory (or the EDX_HOME\J2EEApps\csr\weblogic\csr-app-6.1.ear directory on Windows) directories.