Implementation Guide for Oracle Self-Service E-Billing > Customizing the Customer Service Representative Application >

CSR Access (Impersonate User)

When a CSR logs into the CSR application, he or she intends to administer organizations, search for users or other CSRs, or impersonate another user to provide support for that user. A CSR can see all the users with whom he or she works and click the Impersonate hyperlink for a user.

The configurable points for impersonation are in the csr.xma.xml file. For details on how to access the Oracle Self-Service E-Billing Javadoc for more information about the CSR application, see Accessing Oracle Self-Service E-Billing Javadoc.