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Automatically Installing Oracle® Solaris 11.4 Systems

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Updated: July 2019
 
 

General Troubleshooting Methods

This section covers methods you can use to troubleshoot installation problems.

Check the Installation Logs and Instructions

If an installation to a client failed, you can find the log at /system/volatile/install_log.

The AI manifest that was used for this client is in /system/volatile/ai.xml. The system configuration profiles that were used for this client are in /system/volatile/profile/*.

You can also check the AI server's webserver log in /var/ai/image-server/logs/*. This log is useful if the client is receiving an unexpected or incorrect AI manifest or system configuration profile, or when the client can not download files after the initial boot phase.

Check DNS

Check whether DNS is configured on your client by verifying that a non-empty /etc/resolv.conf file exists.

If /etc/resolv.conf does not exist or is empty, check that your DHCP server is providing DNS server information to the client:

# /sbin/dhcpinfo DNSserv

If this command returns nothing, the DHCP server is not set up to provide DNS server information to the client. Contact your DHCP administrator to correct this problem.

    If an /etc/resolv.conf file exists and is properly configured, check for the following possible problems and contact your system administrator for resolution:

  • The DNS server might not be resolving your IPS repository server name.

  • No default route to reach the DNS server exists.