About Change Management

Change Management enables you to manage changes from the initial request to the final review. You can use the Change Management service to:

• Raise and record Change Management (CM) requests

• Assess the impact, cost, benefit and risk of a change

• Obtain proper approval for CMs

• Manage the implementation of the CM

• Monitor and report on the implementation

• Review and close CMs

The Change Management system manages all configuration items (CIs) associated with a customer account. In fact, any asset that exists in the customer production environment and is part of the monitored and managed services within Oracle Advanced Support Platform is placed under change control.

Example of Simple Recurring CM ticket

The figure below illustrates an example of a simple recurring CM ticket given the following parameters: Recurring flag set = Yes | Start time =10am | Duration =1 day | No end date

The expected outcome, once these parameters are set, is for the CM ticket to recur every day and indefinitely during the same two hour time frame.