You can settle disputes on bills that have an open dispute.
To settle a dispute on a bill:
On the account page, click the Bills tab.
In the Bills section of the account page, select the bill you want to work with.
To locate a bill, see "Finding a Bill".
From the Actions menu in the Bills section, select Settle Bill Dispute.
The Settle Bill Dispute dialog box appears.
Select one of the following:
Grant in full.
Grant partial amount, and enter the amount.
Deny.
If you selected Grant partial amount, enter the amount.
For Effective, select the date.
(Optional) To get a list of the open disputes for this account, select Other open disputes.
(Optional) Click Comment, and enter a comment.
Click OK.