Settling a Bill Dispute

You can settle disputes on bills that have an open dispute.

To settle a dispute on a bill:

1. On the account page, click the Bills tab.

   In the Bills section of the account page, select the bill you want to work with.

   To locate a bill, see "Finding a Bill".

2. From the Actions menu in the Bills section, select Settle Bill Dispute.

   The Settle Bill Dispute dialog box appears.

3. Select one of the following:

   • Grant in full.

   • Grant partial amount, and enter the amount.

   • Deny.

4. If you selected Grant partial amount, enter the amount.

5. For Effective, select the date.

6. (Optional) To get a list of the open disputes for this account, select Other open disputes.

7. (Optional) Click Comment, and enter a comment.

8. Click OK.