To create a bill level refund:
Find the bill you want to refund.
In the Actions menu, select Refund Bill.
The Refund Bill dialog box appears.
Enter the required information in the Refund Bill dialog box fields. See "Refund Bill Dialog Box" for more information.
Click OK.
Note:
Billing Care only allows refunding of bills when the total amount due for the period is negative. The option is not displayed for bills with positive balances.