End users access in-application support in one of two ways. The first is via a help link, button, or menu item in the target application. This option is called help integration and requires an application administrator to make minor configuration changes in the target application to enable the Player context-sensitive help. The second option, called SmartHelp, is to install a browser add-on. This may require the help and approval of your Information Technology resources.
The SmartHelp browser add-on provides context-sensitive in-application support for enterprise applications as well as comprehensive search across multiple sources, that is, Players. It can search sources only to which the user is subscribed. When it detects where the user is in the application, it provides the user with help topics tailored specifically for the current browser page from the available sources.
Applications supported by:
SmartHelp only
Oracle (Siebel) CRM On Demand
Oracle Transportation Management
Any browser-based application with HTML user interface (as long as the browser/version is supported by SmartHelp)
Help Integration only
JD Edwards World
SAP GUI for Windows
SmartHelp and Help Integration
Agile CNM
Agile PLM
JD Edwards EnterpriseOne
Oracle E-Business Suite (SmartHelp not supported for Oracle Java Forms)
Oracle (Hyperion) EPM
Oracle Fusion Applications
Oracle Knowledge Center
PeopleSoft
Primavera P6
Primavera Contracts Management
SAP GUI for HTML
SAP NetWeaver Portal
Siebel CRM (On Premise High Interactivity and Open UI Applications)
Refer to the following information for the general steps to implement SmartHelp and/or Help Integration. Details about each step are in the following sections.
Implement SmartHelp
Implement Help Integration