A knowledge path is a SmartHelp group, and all of the titles in the knowledge path are part of the group. In a knowledge path, titles are associated with activities. To put multiple titles in a group, you create multiple activities and associate a title with each activity.
In most cases, you should consider creating specific knowledge paths to use for SmartHelp groups instead of re-using ones set up for user learning. If you set up one for user learning, it may not result in the SmartHelp group that you want, and, if you want to change the titles in the group, it may have adverse effects on user learning. If you create a knowledge path specifically to be a SmartHelp group, it is a good idea to make sure that the User can Self Enroll option is deselected so that a user cannot accidentally enroll in it. This option is deselected by default.
When you enable a knowledge path for SmartHelp, the Public CDD URL field is automatically populated with a URL. This URL can be sent to users to allow them to enroll in the group from another location.
Create a SmartHelp Group using an Organizational Knowledge Path
The simplest way to create a SmartHelp Group is to create an organizational knowledge path. This type of path contains multiple activities all at the same level; all activities are at the same level. The name of the knowledge path is used as the name of the SmartHelp group.
Example, based on the procedure below:
Knowledge Path Name
Activity: Title A
Activity: Title B
Activity: Title C
To create a SmartHelp group using an organizational knowledge path:
Create a SmartHelp Group using a Curriculum Knowledge Path
A curriculum knowledge path includes multiple activities at different levels. In this type of knowledge path, you can essentially create a group with sub-groups. While a user can only subscribe to the group itself, by creating sub-groups you can organize a great number of titles into sub-groups for easier maintenance.
Example, based on the procedure below:
Knowledge Path Name
Activity: Title A
Activity: Title A1
Activity: Title A2
Activity: Title B
Activity: Title B1
Activity: Title B1-1
Activity: Title B1-2
Activity: Title B2
To the users, they simply subscribe to the group (knowledge path) and are subscribed to all of the titles. For maintenance, titles can be easier to locate if they are arranged in a hierarchy.
To create a SmartHelp group using a curriculum knowledge path:
SmartHelp Hierarchy
After you have created a SmartHelp group, you can view the SmartHelp hierarchy. The hierarchy may resolved to something that looks a little different than the knowledge path. This happens because a title cannot be a group, which is part of the organizational structure, as well as a title. In the hierarchy, therefore, you may see the name of the title duplicated as the group name. For example, the first example structure, given above for the organizational knowledge path, displays this hierarchy:
Group Name
Title A
Title B
Title C
However, the second example structure, given above for the curriculum knowledge path, displays this hierarchy:
Group Name
Title A (Group Name)
Title A (title name)
Title A1
Title A2
Title B (Group Name)
Title B (title name)
Title B1 (Group Name)
Title B1 (title name)
Title B1-1
Title B1-2
Title B2
To view the SmartHelp hierarchy: