The Player deployment format that is published from the Developer is not only useful in various training and educational initiatives; it is also designed to provide in-application support for end users.
There are specific add-ons and instructions for certain major enterprise applications to accommodate context-sensitive in-application support; these applications are referred to as target applications throughout this document. Content for target applications can generally be deployed using one or both of the following methods, depending on the target application:
The mechanism for context-sensitivity used for target applications is known as ExactMatch. This technique allows the Player to display a list of content that is related to the end user's activity in the application. The relevancy of the content list is determined based on content items that contain exactly the same context information as recorded during content creation in the Developer.
The mechanism for context-sensitivity for browser-based non-target applications is known as SmartMatch. This technique uses statistical analysis to rank the most probable content items and generates a list of relevant content. This allows you to use the SmartHelp toolbar button to deploy context-sensitive in-application support for any browser-based application.
Note: There are implications on applicable results in the Player when the content author changes the Applicable outline display option from the default. See Applicable outline display in the Player Defaults topic of the Set Developer Defaults section of the Get Started using the Developer chapter in the Content Development guide.
See the In-Application Support guide for specific instructions about help integration and SmartHelp content deployment.