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Controlling the Number and Size of Batch Requests

Siebel CRM Desktop sends requests to the Siebel Server in batches. One Web Service call is one batch. Each batch includes multiple commands. Each command can request multiple IDs. To avoid overloading the server, you can specify the number of IDs that CRM Desktop requests for each command and the number commands that each batch contains.

For example, assume the following occurs:

• CRM Desktop must get 300 accounts
• A batch contains only one command
• One command requests the IDs for all 300 accounts

The server fails in this situation. To avoid this problem, you can reduce the number of commands that each batch contains and the number of IDs that each command requests. CRM Desktop sets these values to 50, by default. If CRM Desktop uses this default value to process the 300 accounts, then it creates six separate commands where each command requests 50 account IDs. It creates one batch that includes these six commands.

To control the number and size of batch requests

1. Use an XML editor to open the siebel_meta_info.xml file.

   For more information, see Files in the Customization Package and Customizing Meta Information.

2. Create or find the existing section under the root tag that contains the following name:

   common_settings

   For more information, see the documentation in the siebel_meta_info.xsd file available in Article ID 1502099.1 on My Oracle Support.

3. Set the following subtags:
   • max_commands_per_batch. Defines the maximum number of commands that each batch contains. The default value is 50.
   • max_ids_per_command. Defines the maximum number of IDs that the command requests. The default value is 50.