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Configuring CRM Desktop to Automatically Add Deleted Items to the Exclusion List

When a user deletes a synced Account, Contact or Opportunity from CRM Desktop, a confirmation dialog box appears and prompts the user to add the deleted item to the Exclusion list. Deleted items are deleted from IBM Notes but not from the Siebel CRM Desktop server.

You can configure CRM Desktop to automatically add an item that the user deletes to the Exclusion list without any confirmation dialogs.

Or you can totally disable deletion of objects from CRM Desktop.

To configure CRM Desktop to automatically add deleted items to the Exclusion list

1. Open IBM Domino Designer, and then open the SBL.Actions script library.

   For more information, see Opening IBM Domino Designer.

2. Locate the sub New in the ActionDeleteOrExclude class.
3. Set the m_ShowExclusionConfirmation variable to False.
4. Save the SBL.Actions script library.