Siebel CRM Desktop for IBM Notes Administration Guide > Overview of Siebel CRM Desktop for IBM Notes >

Overview for Using This Book

This book uses the following terms, unless noted otherwise:

• The client is IBM Notes with the Siebel CRM Desktop plug-in installed.
• A user is a person who uses the client.
• The server is the Siebel Server.
• An administrator is anyone who uses an administrative screen in the client to configure CRM Desktop. The Administration - Server Configuration screen is an example of an administrative screen.

Computer font indicates a value you enter or text that Siebel CRM displays. For example:

This is computer font

Italic text indicates a variable value. For example, the n and the method_name in the following format description are variables:

Named Method n: method_name

The following is an example of this code:

Named Method 2: WriteRecord

A predefined object is an object that comes already defined with Siebel CRM. The objects that Siebel Webtools displays in the Object List Editor immediately after you install the product, but before you make any customizations, are predefined objects.

Depending on the software configuration you purchase, your Siebel Business Application might not include all the features that this book describes.

Getting Help From Oracle

For help with using object types, create a service request (SR) on My Oracle Support. Alternatively, you can phone Oracle Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support. You can also contact your Oracle sales representative to request assistance from Oracle's Professional Services.